Senior Solutions Engineer

Intercom
Chicago, San Francisco
Workplace: HybridFull timeUSD 208,170 - 248,650 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 5+ yearsSkills: ["Communication","Problem-solving","Independent thinking","Time management","Empathy"]

Engage directly with customers as a trusted technical advisor, leading discovery and value-based pre-sales solution reviews across the sales cycle. Design and run tailored Proof of Concepts (POCs), support RFPs and customer security questions, and translate customer needs into actionable feedback for Product and Engineering. Build strong customer trust through empathetic, consultative problem-solving, while helping continuously improve and mature the Solutions Engineering playbook.

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FursaFursa
Intercom
Intercom
2 days ago

Senior Solutions Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Engage directly with customers as a trusted technical advisor, leading discovery and value-based pre-sales solution reviews across the sales cycle. Design and run tailored Proof of Concepts (POCs), support RFPs and customer security questions, and translate customer needs into actionable feedback for Product and Engineering. Build strong customer trust through empathetic, consultative problem-solving, while helping continuously improve and mature the Solutions Engineering playbook.
Location: Chicago, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery to identify and address customer needs.
  • •Deliver pre-sales experiences by articulating technical value and conducting solution reviews.
  • •Design and lead tailored Proof of Concepts (POCs) and support RFPs and customer security questions.
  • •Collaborate with Product and Engineering to represent the customer voice and influence product planning.
  • •Improve Solutions Engineering processes and ensure lasting customer success by proactively addressing challenges.
Travel: Low travel

Pay and Benefits

Salary: USD 208,170 - 248,650 annually
Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •Minimum 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships.
  • •Strong technical acumen with experience conducting technical discovery and delivering high-impact value presentations.
  • •Independently solve problems while thriving in collaborative team environments.
  • •Ability to identify and communicate the value proposition throughout the sales cycle.
  • •Familiarity with managing POCs, RFPs, and addressing complex security questions.
Experience:5+ years
Skills:CommunicationProblem-solvingIndependent thinkingTime managementEmpathy
Languages:English
Tech Stack:IntercomAI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn