4 days ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Deliver customer-first support for vehicle buying, selling, and servicing—guiding customers through sales, appraisals, test drives, and financing applications. Perform vehicle condition assessments and cosmetic inspections, manage inventory check-in and reconciliation, and complete key administrative tasks like paperwork and payment auditing. Coordinate service appointments and review repair order invoices for billing accuracy while following CarMax EH&S requirements in a clean, organized work area.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Complete cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
•Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately while managing multiple tasks with attention to detail.
•High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn

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CarMax

4 days ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications.
•Conduct accurate vehicle condition assessments and communicate findings to Buyers.
•Manage inventory processes, including vehicle check-in, daily scanning, and reconciliation.
•Complete cosmetic inspections and handle administrative tasks such as printing reports and maintaining transaction paperwork.
•Coordinate service appointments and review repair order invoices for billing accuracy while following EH&S requirements.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly

Perks:Paid LeavePaid Holidays

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting relationships and create win-win solutions for customers.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Balance customer needs with business goals and follow processes accurately while managing multiple tasks with attention to detail.
•High School Diploma or equivalent and a valid driver’s license; ability to lift up to 25 lbs and accurately read and transcribe data.

Experience:RetailCustomer service

Education:High School

Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail

Licenses:Driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Richmond, United States

Founded: 1993

Website LinkedIn