Care Expert - Belgium (FR+EN)

Alan
Belgium, France
Full timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Empathetic","Communication","Teamwork","Problem-solving","Learning mindset"]

Join the Belgium care team as a User Care Expert, handling member requests via chat, email, and phone with transparent, accurate, clear, and timely support. Beyond answering questions, you’ll help improve Alan’s processes and tools by analyzing member needs and proposing product enhancements. You’ll grow into an expert in healthcare and insurance, support a small but fast-growing care team, and collaborate to deliver an exceptional member experience.

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Alan
Alan
19 hours ago

Care Expert - Belgium (FR+EN)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Join the Belgium care team as a User Care Expert, handling member requests via chat, email, and phone with transparent, accurate, clear, and timely support. Beyond answering questions, you’ll help improve Alan’s processes and tools by analyzing member needs and proposing product enhancements. You’ll grow into an expert in healthcare and insurance, support a small but fast-growing care team, and collaborate to deliver an exceptional member experience.
Location: Belgium, France
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Handle member requests via chat, email, and phone in a transparent, accurate, clear, and timely way.
  • •Improve Alan by helping implement better processes and tools based on what you observe.
  • •Analyze member issues, identify areas for improvement, and suggest ways to enhance the product.
  • •Become an expert in healthcare and insurance to support new and existing members effectively.
  • •Help build, nurture, and enhance the Belgium care team as it grows.

Key Requirements

  • •Have 2+ years of experience in a customer-support role, education, or communication.
  • •Be bilingual in English + Dutch or English + French.
  • •Have a passion for caring for members and solving their problems.
  • •Love written communication and be comfortable with computers and technology.
  • •Bring a very empathetic, teamwork-oriented, learning mindset; entrepreneurial and motivated.
Experience:2+ yearsCustomer support
Skills:EmpatheticCommunicationTeamworkProblem-solvingLearning mindset
Certifications:Basic insurance knowledge test
Languages:EnglishDutchFrench

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor