3 weeks ago

Customer Care Professional – Global Disputes Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Serve as a key point of contact for cardmembers handling transactional concerns, including merchant disputes and unidentified charges. Investigate issues, mediate between cardmembers and merchants, and guide customers through resolution strategies while ensuring compliant outcomes. Manage the dispute lifecycle end-to-end, differentiate legitimate disputes from potential fraud, and apply root-cause analysis to improve processes and reduce repeat interactions.

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Proactively mitigate cardmember disputes by guiding resolution strategies (e.g., merchant portal navigation and transaction clarification) for high first-contact resolution.
•Mediate between cardmembers and merchants with thorough research and analysis aligned to Regulation Z and the Fair Credit Billing Act (FCBA).
•Conduct in-depth analysis to distinguish legitimate disputes from potential fraud and ensure accurate case categorization and processing.
•Own end-to-end dispute lifecycle management by liaising with cardmembers, merchants, and back-office teams to ensure timely communication and faster resolutions.
•Apply root-cause analysis to identify systemic dispute patterns and partner with internal teams to optimize dispute resolution frameworks and reduce repeat interactions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementAnnual BonusPaid ParentalCounseling SupportWellness Stipend

Key Requirements

•2 years of experience in a customer service environment.
•Computer literate; able to navigate multiple systems and applications accurately and quickly.
•Active listening and the ability to adapt communication to the card member’s style.
•Strong problem-solving to evaluate issues and resolve them on the first contact.
•Flexibility to work rotating shifts, including weekends; able to work in a hybrid environment with in-office presence at least 3 days/week.

Experience:2+ years

Skills:Active listeningProblem-solvingAdaptabilityAnalytical thinkingResilience

Company Brief

American Express

Industry: Payments

Website

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American Express

3 weeks ago

Customer Care Professional – Global Disputes Servicing

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Seniority: Entry level

Key Responsibilities

•Proactively mitigate cardmember disputes by guiding resolution strategies (e.g., merchant portal navigation and transaction clarification) for high first-contact resolution.
•Mediate between cardmembers and merchants with thorough research and analysis aligned to Regulation Z and the Fair Credit Billing Act (FCBA).
•Conduct in-depth analysis to distinguish legitimate disputes from potential fraud and ensure accurate case categorization and processing.
•Own end-to-end dispute lifecycle management by liaising with cardmembers, merchants, and back-office teams to ensure timely communication and faster resolutions.
•Apply root-cause analysis to identify systemic dispute patterns and partner with internal teams to optimize dispute resolution frameworks and reduce repeat interactions.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityRetirementAnnual BonusPaid ParentalCounseling SupportWellness Stipend

Key Requirements

•2 years of experience in a customer service environment.
•Computer literate; able to navigate multiple systems and applications accurately and quickly.
•Active listening and the ability to adapt communication to the card member’s style.
•Strong problem-solving to evaluate issues and resolve them on the first contact.
•Flexibility to work rotating shifts, including weekends; able to work in a hybrid environment with in-office presence at least 3 days/week.

Experience:2+ years

Skills:Active listeningProblem-solvingAdaptabilityAnalytical thinkingResilience

Company Brief

American Express

Industry: Payments

Website