Senior Technical Account Manager

Trainline
London
Workplace: RemoteFull timeGBP 55,000 - 60,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Stakeholder management","Customer relationship","Problem-solving","Project management"]

Technical Account Manager within Trainline’s TPS, responsible for managing a portfolio of strategic B2B customers, guiding them through TPS offerings, aligning their goals with product roadmaps, and driving revenue growth through trusted relationships, incident/escalation handling, and value delivery across TPS solutions and Trainline ecosystem.

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FursaFursa
Trainline
Trainline
4 months ago

Senior Technical Account Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Technical Account Manager within Trainline’s TPS, responsible for managing a portfolio of strategic B2B customers, guiding them through TPS offerings, aligning their goals with product roadmaps, and driving revenue growth through trusted relationships, incident/escalation handling, and value delivery across TPS solutions and Trainline ecosystem.
Location: London
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Leverage TAM playbooks, welcome packs, delivery kits and tools to guide customers through roadmaps and assessments that outline next steps and outcome-aligned plans
  • •Provide solution guidance and industry best-practice reviews to identify expansion opportunities and operational optimisations across customer architecture
  • •Oversee customer escalations related to incidents, service requests and major development activity, ensuring service levels are met
  • •Manage client reporting and governance, including performance metrics and SLA compliance across all areas of engagement
  • •Collaborate with TPS Distribution, IT Solutions Account teams, Product and Engineering specialists to deliver outcome-focused value and foster long-term customer relationships

Pay and Benefits

Salary: GBP 55,000 - 60,000 annually
Perks:Health InsuranceDentalLearning BudgetRemote Work

Key Requirements

  • •AGILE PM Foundation or comparable certification
  • •Knowledge of API integrations and White Label solutions
  • •Fluency in English plus one additional language (Spanish, Italian, or French)
  • •Experience working within Agile development and support environments
  • •Willingness to undertake occasional travel to Trainline locations
Experience:Rail
Skills:CommunicationStakeholder managementCustomer relationshipProblem-solvingProject management
Certifications:AGILE PM Foundation
Languages:English
Tech Stack:APIsWhite labelAgile

Company Brief

Trainline
Digital rail and coach ticketing platform offering online booking, mobile tickets, journey planning, and real-time travel information across the UK and Europe. Aggregates fares from multiple operators and provides retail and distribution services for rail travel.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1997
WebsiteLinkedIn