Customer Service Agent - MR

Sutherland
Alexandria
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Active listening","Attention to detail","Empathy","Communication"]

Deliver exceptional customer support in an on-site role in Alexandria, handling customer interactions with efficiency and empathy. Resolve inquiries and issues while ensuring a consistently positive customer experience through effective communication and professional phone etiquette. Provide tailored solutions to meet customer needs and maintain high customer satisfaction. Ideal for fresh grads and dropouts, with required English fluency and the flexibility to work night and overnight shifts.

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FursaFursa
Sutherland
Sutherland
4 days ago

Customer Service Agent - MR

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Deliver exceptional customer support in an on-site role in Alexandria, handling customer interactions with efficiency and empathy. Resolve inquiries and issues while ensuring a consistently positive customer experience through effective communication and professional phone etiquette. Provide tailored solutions to meet customer needs and maintain high customer satisfaction. Ideal for fresh grads and dropouts, with required English fluency and the flexibility to work night and overnight shifts.
Location: Alexandria
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Handle customer interactions efficiently and empathetically.
  • •Address customer inquiries and resolve issues.
  • •Provide tailored solutions to meet customer needs.
  • •Ensure a positive customer experience through effective communication.
  • •Maintain high customer satisfaction while using professional phone etiquette.

Key Requirements

  • •Fluency in English (B2/C1 level).
  • •Strong skills in customer service and customer support.
  • •Ability to enhance customer satisfaction and customer experience.
  • •Problem-solving skills with active listening and attention to detail.
  • •Ability to work night and overnight shifts.
Skills:Problem-solvingActive listeningAttention to detailEmpathyCommunication
Languages:English
Tech Stack:CRM

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor