Customer Service Associate

Lalamove
Bangkok
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Problem-solving","Communication","Multi-tasking","Time management","Teamwork"]

Manage inbound and outbound inquiries while supporting customers and drivers with clear, proactive responses. Handle complaints fairly by providing timely solutions and alternatives that protect driver and user satisfaction. Help balance supply and demand, monitor daily operations, and proactively engage drivers to maximize fulfillment rates. Follow company procedures using the right tools and methods, with strong communication, multitasking, and diplomacy to resolve complex cases.

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Lalamove
Lalamove
9 hours ago

Customer Service Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Manage inbound and outbound inquiries while supporting customers and drivers with clear, proactive responses. Handle complaints fairly by providing timely solutions and alternatives that protect driver and user satisfaction. Help balance supply and demand, monitor daily operations, and proactively engage drivers to maximize fulfillment rates. Follow company procedures using the right tools and methods, with strong communication, multitasking, and diplomacy to resolve complex cases.
Location: Bangkok
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage inbound and outbound inquiries by answering user and driver questions proactively and efficiently.
  • •Handle customer and driver complaints and provide appropriate solutions and alternatives within time limits.
  • •Match supply and demand and monitor daily operations activities.
  • •Proactively engage drivers to ensure maximum fulfillment rate.
  • •Follow company procedures to provide accurate, valid, and complete information using the right tools and methods.

Key Requirements

  • •Go-getter mindset and ability to proactively tailor solutions to each customer’s needs.
  • •Ability to arbitrate fairly on difficult cases with diplomacy and discernment.
  • •Strong written and verbal communication skills to communicate accurately with customers.
  • •Ability to multi-task, prioritize, and manage time effectively.
  • •Fluent in English & Thai; previous customer support experience and availability to work weekends/late hours preferred.
Skills:Problem-solvingCommunicationMulti-taskingTime managementTeamwork
Languages:EnglishThai

Company Brief

Lalamove
On-demand logistics platform providing same-day delivery, courier, and freight services for individuals and businesses across urban centers, connecting drivers with customers via a mobile and web app.
Industry: Last Mile Delivery
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Hong Kong, Hong Kong
Founded: 2013
WebsiteLinkedIn