Call Center Analyst

NTT
Gurugram
Workplace: OnsiteFull timeFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound sales for telecom products and services, engaging Canada-based customers through high-volume calls. You’ll promote plans, upgrades, bundles, and retention offers, use consultative selling to understand customer needs, and recommend tailored solutions. Own daily, weekly, and monthly sales targets while handling objections and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards, delivering strong customer experiences while maximizing revenue.

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FursaFursa
NTT
NTT
3 weeks ago

Call Center Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Drive outbound sales for telecom products and services, engaging Canada-based customers through high-volume calls. You’ll promote plans, upgrades, bundles, and retention offers, use consultative selling to understand customer needs, and recommend tailored solutions. Own daily, weekly, and monthly sales targets while handling objections and maintaining accurate CRM records. Ensure compliance with scripts, quality, and process standards, delivering strong customer experiences while maximizing revenue.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products (plans, upgrades, bundles, retention offers).
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records (calls, conversions, follow-ups) and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee AssistanceCommuter BenefitsPaid Training

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Resilience and ability to handle rejection.
  • •Basic system/CRM handling.
Experience:3-5 yearsBPOTelecomSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn