Sr. Product Engineer

Help Scout
United States
Workplace: RemoteFull timeUSD 162,000 - 196,000 annuallyFunction: Communications, PR & CommunitySkills: ["JavaScript","TypeScript","React","Full-stack","LLMs","RAG","Embeddings","Prompt engineering","Production readiness","Guardrails"]

End-to-end, full-stack engineer on the Agents team building AI-powered experiences. You’ll own frontend-centric features with TypeScript/React, while handling retrieval, embeddings, and agent-calling behind the scenes. Ship fast, ensure AI outputs are safe and reliable, and stay close to customers to measure impact and drive product outcomes.

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FursaFursa
Help Scout
Help Scout
2 months ago

Sr. Product Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

End-to-end, full-stack engineer on the Agents team building AI-powered experiences. You’ll own frontend-centric features with TypeScript/React, while handling retrieval, embeddings, and agent-calling behind the scenes. Ship fast, ensure AI outputs are safe and reliable, and stay close to customers to measure impact and drive product outcomes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Communications, PR & Community

Key Responsibilities

  • •Ship customer-facing AI features across the full stack, including frontend UI and backend AI plumbing (LLM-backed flows, retrieval/embeddings, tool-calling)
  • •Verify AI output and implement evaluations, guardrails, and monitoring to ensure reliability in production
  • •Sweat the frontend craft—focus on responsiveness, accessibility, and delivering a trustworthy AI experience
  • •Stay close to customers by joining calls and reviewing signals to design the right solutions
  • •Own outcomes and production readiness from start to finish, including automation, reliability, and monitoring

Pay and Benefits

Salary: USD 162,000 - 196,000 annually
Equity and Bonus:Equity
Perks:Remote WorkHealth InsuranceParental LeaveHome OfficeCo-working StipendLearning Budget

Key Requirements

  • •Strong JavaScript/TypeScript and React experience with real frontend craft and end-to-end ownership
  • •Hands-on experience building with LLMs, retrieval (RAG), embeddings, and prompt/context engineering
  • •Ability to reason about AI quality, with emphasis on evaluation, verification, and guardrails
  • •Comfort with full-stack development and delivering customer-facing AI features across the stack
  • •Willingness to collaborate cross-functionally (PMs, designers) and own production readiness from start to finish
Experience:AILLMAI tooling
Skills:JavaScriptTypeScriptReactFull-stackLLMsRAGEmbeddingsPrompt engineeringProduction readinessGuardrails
Tech Stack:TypeScriptReactKotlinJavaPHPElasticsearchClickHouseKafkaFlinkRabbitMQMySQLPostgreSQLAWSCursorClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout
Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: Boston, United States
Founded: 2011
Glassdoor
Glassdoor: 3.3
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