Help Scout

1 month ago

Sr. Product Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

End-to-end, full-stack engineer on the Agents team building AI-powered experiences. You’ll own frontend-centric features with TypeScript/React, while handling retrieval, embeddings, and agent-calling behind the scenes. Ship fast, ensure AI outputs are safe and reliable, and stay close to customers to measure impact and drive product outcomes.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Ship customer-facing AI features across the full stack, including frontend UI and backend AI plumbing (LLM-backed flows, retrieval/embeddings, tool-calling)
•Verify AI output and implement evaluations, guardrails, and monitoring to ensure reliability in production
•Sweat the frontend craft—focus on responsiveness, accessibility, and delivering a trustworthy AI experience
•Stay close to customers by joining calls and reviewing signals to design the right solutions
•Own outcomes and production readiness from start to finish, including automation, reliability, and monitoring

Pay and Benefits

Salary: USD 162,000 - 196,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceParental LeaveHome OfficeCo-working StipendLearning Budget

Key Requirements

•Strong JavaScript/TypeScript and React experience with real frontend craft and end-to-end ownership
•Hands-on experience building with LLMs, retrieval (RAG), embeddings, and prompt/context engineering
•Ability to reason about AI quality, with emphasis on evaluation, verification, and guardrails
•Comfort with full-stack development and delivering customer-facing AI features across the stack
•Willingness to collaborate cross-functionally (PMs, designers) and own production readiness from start to finish

Experience:AILLMAI tooling

Skills:JavaScriptTypeScriptReactFull-stackLLMsRAGEmbeddingsPrompt engineeringProduction readinessGuardrails

Tech Stack:TypeScriptReactKotlinJavaPHPElasticsearchClickHouseKafkaFlinkRabbitMQMySQLPostgreSQLAWSCursorClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout

Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Help Scout

1 month ago

Sr. Product Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Key Responsibilities

•Ship customer-facing AI features across the full stack, including frontend UI and backend AI plumbing (LLM-backed flows, retrieval/embeddings, tool-calling)
•Verify AI output and implement evaluations, guardrails, and monitoring to ensure reliability in production
•Sweat the frontend craft—focus on responsiveness, accessibility, and delivering a trustworthy AI experience
•Stay close to customers by joining calls and reviewing signals to design the right solutions
•Own outcomes and production readiness from start to finish, including automation, reliability, and monitoring

Pay and Benefits

Salary: USD 162,000 - 196,000 annually

Equity and Bonus:Equity

Perks:Remote WorkHealth InsuranceParental LeaveHome OfficeCo-working StipendLearning Budget

Key Requirements

•Strong JavaScript/TypeScript and React experience with real frontend craft and end-to-end ownership
•Hands-on experience building with LLMs, retrieval (RAG), embeddings, and prompt/context engineering
•Ability to reason about AI quality, with emphasis on evaluation, verification, and guardrails
•Comfort with full-stack development and delivering customer-facing AI features across the stack
•Willingness to collaborate cross-functionally (PMs, designers) and own production readiness from start to finish

Experience:AILLMAI tooling

Skills:JavaScriptTypeScriptReactFull-stackLLMsRAGEmbeddingsPrompt engineeringProduction readinessGuardrails

Tech Stack:TypeScriptReactKotlinJavaPHPElasticsearchClickHouseKafkaFlinkRabbitMQMySQLPostgreSQLAWSCursorClaude Code

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Help Scout

Provides a subscription-based help desk and knowledge base platform (shared inbox, live chat, in-app messaging, Docs/Beacon) that helps SMBs manage customer support and improve customer experience.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Series B

Headquarters: Boston, United States

Founded: 2011

Glassdoor: 3.3

Website LinkedIn Glassdoor