Technical Account Manager 2 - West

DataDog
Chicago, Denver
Workplace: HybridFull timeUSD 101,000 - 147,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Collaboration","Problem-solving","Customer-focus","Teamwork"]

Technical Account Manager (TAM) to provide hands-on technical services for Datadog’s largest customers, advising on technical support, product adoption, and IT Operations optimization across post-sales and renewals. You will collaborate with product management, engineering, and services teams to drive customer success, prepare for business reviews, and advocate for customers’ goals and use cases while enabling scale and value realization.

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FursaFursa
DataDog
DataDog
2 months ago

Technical Account Manager 2 - West

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Technical Account Manager (TAM) to provide hands-on technical services for Datadog’s largest customers, advising on technical support, product adoption, and IT Operations optimization across post-sales and renewals. You will collaborate with product management, engineering, and services teams to drive customer success, prepare for business reviews, and advocate for customers’ goals and use cases while enabling scale and value realization.
Location: Chicago, Denver
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Advise on technical support and product adoption for customers in line with pre-sales, post-sales and renewal processes
  • •Analyze customer IT Operations environments on a regular basis and provide recommendations to maximize Datadog’s value
  • •Be the customer’s advocate by understanding goals and use cases, then suggesting process changes, product adoption, configuration and additional features to meet requirements
  • •Participate and prepare for Monthly and Quarterly Business Reviews with customers
  • •Collaborate with Datadog’s product management, engineering and technical services teams to identify new features and products
Travel: Medium travel

Pay and Benefits

Salary: USD 101,000 - 147,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kRsusEsppRemote Work

Key Requirements

  • •Solid technical grounding with hands-on IT Operations experience
  • •Hands-on experience with AWS, Azure, or GCP
  • •Proficiency in scripting languages such as Python, JavaScript, Ruby, Perl, Go, or PHP
  • •Experience using CI/CD tools (e.g., Jenkins, GitLab)
  • •Knowledge of containerization tools (Docker, Kubernetes or Rancher)
Experience:CloudIT operations
Skills:CommunicationCollaborationProblem-solvingCustomer-focusTeamwork
Languages:English
Tech Stack:PythonJavaScriptRubyPerlGoPHPDockerKubernetesJenkinsGitLabAWSAzureGCP

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn