Customer Success Engineer - AI Agents

Wing Assistant
Philippines
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Independent work","Organizational skills","Attention to detail"]

Configure and support AI agents by setting up prompts and workflows to match customer needs. Diagnose and reproduce configuration issues, test fixes end to end, and communicate updates clearly. Own customer account health through regular check-ins, retention, and expansion efforts, including urgent same-day responses. Help customers achieve independent go-live by Day 7 and collaborate with integration engineers for custom API requirements while documenting technical configurations.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Wing Assistant
Wing Assistant
2 days ago

Customer Success Engineer - AI Agents

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Configure and support AI agents by setting up prompts and workflows to match customer needs. Diagnose and reproduce configuration issues, test fixes end to end, and communicate updates clearly. Own customer account health through regular check-ins, retention, and expansion efforts, including urgent same-day responses. Help customers achieve independent go-live by Day 7 and collaborate with integration engineers for custom API requirements while documenting technical configurations.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Configure AI agents, prompts, and workflows to meet customer specifications
  • •Reproduce and diagnose customer-reported problems and configuration issues
  • •Test fixes end to end to ensure a seamless customer experience
  • •Maintain account health with regular check-ins and performance reviews
  • •Document customer interactions and technical configurations for future reference

Key Requirements

  • •Proven experience in customer success or a similar role
  • •Technical aptitude with a strong understanding of AI agents and workflows
  • •Excellent communication skills and the ability to work directly with customers
  • •Strong problem-solving skills to diagnose and troubleshoot configuration issues
  • •Ability to work independently and manage multiple customer accounts
Experience:AICustomer successStartup
Skills:CommunicationProblem-solvingIndependent workOrganizational skillsAttention to detail
Tech Stack:AI agentsWorkflowsPromptsAPIIntegration

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
Website