Client Support Specialist

Fiserv
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving"]

Provide first-level technical support to clients by troubleshooting and diagnosing software or hardware issues, guiding clients through solutions, and escalating complex problems to higher support tiers. Document client interactions in ticketing systems, maintain strong product knowledge of Fiserv offerings, and collaborate with internal teams to improve support processes and overall client experience.

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FursaFursa
Fiserv
Fiserv
3 days ago

Client Support Specialist

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Provide first-level technical support to clients by troubleshooting and diagnosing software or hardware issues, guiding clients through solutions, and escalating complex problems to higher support tiers. Document client interactions in ticketing systems, maintain strong product knowledge of Fiserv offerings, and collaborate with internal teams to improve support processes and overall client experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide first-level technical support to clients, resolving issues and ensuring high satisfaction.
  • •Troubleshoot and diagnose technical problems, guiding clients through solutions.
  • •Escalate complex issues to higher support tiers when necessary.
  • •Document client interactions and solutions in accurate records.
  • •Collaborate with internal teams to improve support processes and client experiences.

Key Requirements

  • •2+ years of experience in technical support.
  • •1+ year of experience troubleshooting software or hardware issues.
  • •1+ year of experience providing phone or remote support.
  • •1+ year of experience using ticketing systems for support.
  • •2+ years of an equivalent combination of educational background, related experience, and/or military experience.
Experience:2+ years
Skills:CommunicationProblem-solving
Tech Stack:Ticketing systemsZendesk

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn