Client Care Representative - Sydney South | CAS (Revesby, Australia)

Sonova
Australia
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Client service","Communication","Active listening","Resilience","Organisational skills"]

Join a client-facing clinic team providing 5-star client care and day-to-day administration support. Welcome predominantly older clients, manage clinic phone and email, schedule appointments, and assist clinicians with administrative tasks. Handle clinic opening/closing procedures, ensure accurate billing and payments, and learn clinic software. Based at the Revesby clinic with coverage across Sutherland and Rockdale sites, you’ll deliver reliable service with full training and ongoing support.

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FursaFursa
Sonova
Sonova
19 hours ago

Client Care Representative - Sydney South | CAS (Revesby, Australia)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Join a client-facing clinic team providing 5-star client care and day-to-day administration support. Welcome predominantly older clients, manage clinic phone and email, schedule appointments, and assist clinicians with administrative tasks. Handle clinic opening/closing procedures, ensure accurate billing and payments, and learn clinic software. Based at the Revesby clinic with coverage across Sutherland and Rockdale sites, you’ll deliver reliable service with full training and ongoing support.
Location: Australia
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Welcome clients and manage their experience for optimal outcomes
  • •Schedule and confirm client appointments
  • •Provide administrative support to clinicians (audiologists/audiometrists)
  • •Manage clinic day-to-day operations, including opening/closing procedures
  • •Manage clinic phone line and shared email inbox, billing and payments
Travel: Low travel

Pay and Benefits

Perks:EapLearning PlatformEmployee Discounts

Key Requirements

  • •Prior experience in face to face customer service and/or administration role
  • •A passion for delivering an amazing client experience
  • •Great communication and active listening skills
  • •Excellent organisational and time management skills
  • •Intermediate computer skills
Skills:Client serviceCommunicationActive listeningResilienceOrganisational skills

Company Brief

Sonova
Designs, manufactures, and distributes hearing care solutions including hearing aids, cochlear implant accessories, and wireless communication devices, serving audiologists and consumers worldwide through clinics, retail networks, and distribution partners.
Industry: Medical Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Stäfa, Switzerland
Founded: 1947
Website