Lead Partner Onboarding French Africa

Delivery Hero
Casablanca
Workplace: HybridFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Communication","Stakeholder management","Leadership","Analytical","Problem-solving"]

Lead the partner onboarding and content activation for Morocco, Tunisia and Ivory Coast, owning the end-to-end process from menu creation to partner training. Manages a 3rd-party content provider (15–25 agents), collaborates with local and global teams, and drives AI-enabled process improvements to scale operations and improve activation SLAs and content quality.

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FursaFursa
Delivery Hero
Delivery Hero
2 months ago

Lead Partner Onboarding French Africa

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Lead the partner onboarding and content activation for Morocco, Tunisia and Ivory Coast, owning the end-to-end process from menu creation to partner training. Manages a 3rd-party content provider (15–25 agents), collaborates with local and global teams, and drives AI-enabled process improvements to scale operations and improve activation SLAs and content quality.
Location: Casablanca
Workplace: Hybrid
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own the full partner activation funnel: from Sales handover through menu creation, image upload, quality validation, and partner training on Glovo’s tools
  • •Ensure activation SLAs are met (≥96% of new partners onboarded within agreed timelines) across MA, TN, and CI
  • •Maintain a content quality score of ≥98% across all three markets
  • •Monitor partner performance during the first 60 days: offline time, working timetable, menu updates; proactively address underperforming partners
  • •Train, coach, and provide structured feedback to the 3rd-party provider team; manage onboarding and offboarding of provider agents across tools (Salesforce, Jira, Admin)

Pay and Benefits

Perks:Hybrid Work

Key Requirements

  • •5+ years of experience in operations, content management, or partner/customer success roles
  • •Proven experience managing outsourced teams or 3rd-party providers
  • •Fluent in French, Darija and English (written and spoken)
  • •Experience with Salesforce, or similar CRM/ticketing platforms
  • •Excellent communication and stakeholder management skills
Experience:5+ yearsDeliveryFood techMarketplaceE-commerce
Skills:CommunicationStakeholder managementLeadershipAnalyticalProblem-solving
Languages:FrenchDarijaEnglish
Tech Stack:SalesforceJiraPlayvoxTokyAI

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor