Delivery Hero

4 weeks ago

Lead Partner Onboarding French Africa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Lead the partner onboarding and content activation for Morocco, Tunisia and Ivory Coast, owning the end-to-end process from menu creation to partner training. Manages a 3rd-party content provider (15–25 agents), collaborates with local and global teams, and drives AI-enabled process improvements to scale operations and improve activation SLAs and content quality.

Location: Casablanca

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the full partner activation funnel: from Sales handover through menu creation, image upload, quality validation, and partner training on Glovo’s tools
•Ensure activation SLAs are met (≥96% of new partners onboarded within agreed timelines) across MA, TN, and CI
•Maintain a content quality score of ≥98% across all three markets
•Monitor partner performance during the first 60 days: offline time, working timetable, menu updates; proactively address underperforming partners
•Train, coach, and provide structured feedback to the 3rd-party provider team; manage onboarding and offboarding of provider agents across tools (Salesforce, Jira, Admin)

Pay and Benefits

Perks:Hybrid Work

Key Requirements

•5+ years of experience in operations, content management, or partner/customer success roles
•Proven experience managing outsourced teams or 3rd-party providers
•Fluent in French, Darija and English (written and spoken)
•Experience with Salesforce, or similar CRM/ticketing platforms
•Excellent communication and stakeholder management skills

Experience:5+ yearsDeliveryFood techMarketplaceE-commerce

Skills:CommunicationStakeholder managementLeadershipAnalyticalProblem-solving

Languages:FrenchDarijaEnglish

Tech Stack:SalesforceJiraPlayvoxTokyAI

Company Brief

Delivery Hero

Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor

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Delivery Hero

4 weeks ago

Lead Partner Onboarding French Africa

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 6 hours agoStatus: Live

Job Summary

Location: Casablanca

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Mid level

Key Responsibilities

•Own the full partner activation funnel: from Sales handover through menu creation, image upload, quality validation, and partner training on Glovo’s tools
•Ensure activation SLAs are met (≥96% of new partners onboarded within agreed timelines) across MA, TN, and CI
•Maintain a content quality score of ≥98% across all three markets
•Monitor partner performance during the first 60 days: offline time, working timetable, menu updates; proactively address underperforming partners
•Train, coach, and provide structured feedback to the 3rd-party provider team; manage onboarding and offboarding of provider agents across tools (Salesforce, Jira, Admin)

Pay and Benefits

Perks:Hybrid Work

Key Requirements

•5+ years of experience in operations, content management, or partner/customer success roles
•Proven experience managing outsourced teams or 3rd-party providers
•Fluent in French, Darija and English (written and spoken)
•Experience with Salesforce, or similar CRM/ticketing platforms
•Excellent communication and stakeholder management skills

Experience:5+ yearsDeliveryFood techMarketplaceE-commerce

Skills:CommunicationStakeholder managementLeadershipAnalyticalProblem-solving

Languages:FrenchDarijaEnglish

Tech Stack:SalesforceJiraPlayvoxTokyAI

Company Brief

Delivery Hero

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Berlin, Germany

Founded: 2011

Glassdoor: 3.4

Website LinkedIn Glassdoor