Area Customer Experience Specialist-Float - (West Saginaw Lansing, MI)

Huntington Bancshares
Lansing
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Dependability","Adaptability","Problem resolution","Presentation"]

Provide best-in-class customer and colleague experiences by supporting multiple branches within a region. You’ll serve as a financial concierge for walk-in customers—processing transactions, resolving issues, and educating customers on deposits, loans, and service/account maintenance. You’ll also travel between local branches as needed, leveraging strong technology comfort to help customers use online, mobile, and ATM banking while following all operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
1 day ago

Area Customer Experience Specialist-Float - (West Saginaw Lansing, MI)

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Job Summary

Provide best-in-class customer and colleague experiences by supporting multiple branches within a region. You’ll serve as a financial concierge for walk-in customers—processing transactions, resolving issues, and educating customers on deposits, loans, and service/account maintenance. You’ll also travel between local branches as needed, leveraging strong technology comfort to help customers use online, mobile, and ATM banking while following all operational, security, risk, and regulatory policies.
Location: Lansing
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide coverage in branch banking, including customer transactions, servicing customer needs, and identifying advice and referral opportunities.
  • •Process customer transactions accurately and efficiently while maintaining cash controls and daily balancing.
  • •Provide excellent customer service and effectively resolve customer issues.
  • •Educate customers on deposits and loans, and support service or account maintenance needs.
  • •Travel between multiple branch locations throughout the week and perform other duties as assigned.
Travel: Medium travel

Key Requirements

  • •High school diploma or GED.
  • •Minimum of 1 year of customer service and branch banking experience.
  • •Comfort with technology and ability to educate customers on online, mobile, and ATM banking.
  • •Dependable and adaptable; must be able to travel to multiple branch locations throughout the week.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingBranch bankingCustomer serviceConsumer lendingBusiness banking
Education:High School
Skills:Customer serviceDependabilityAdaptabilityProblem resolutionPresentation
Licenses:Notary
Certifications:NMLS licensing
Tech Stack:Online bankingMobile bankingATM bankingATM

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn