Clio

4 weeks ago

Senior Manager, Customer Success Applications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Hands-on technical leader responsible for the CS Platforms team, owning the post-sale platform stack (Salesforce Service Cloud, CS objects, CS platform, Professional Services tooling, support and conversational AI), and guiding AI-driven agents and automations. Partners with Data Engineering, vendors, and cross-functional stakeholders to set roadmaps and deliver an AI-first customer success experience.

Location: Vancouver, Calgary, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead and develop the CS Platforms team.
•Own the post-sale platform stack: Salesforce Service Cloud and CS objects, the Customer Success platform, Professional Services tooling, and support and conversational AI.
•Design and build CS-domain AI agents and automations in-house using Claude and related tooling, shipped through GitHub pull requests with peer review.
•Own build-versus-buy and manage the CS support-AI vendors, including selection, configuration, and ongoing operation.
•Build on Clio's Enterprise AI platform and within its governance.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp MatchingResp ContributionCounseling BenefitHybrid Work

Key Requirements

•5+ years building on Salesforce, with depth in Service Cloud and post-sale objects.
•3+ years leading a technical team.
•Experience with Git and GitHub and a pull-request-based workflow.
•Fluency with AI development tools (Claude or equivalent) and AI-assisted or agent-based workflows.
•Experience managing SaaS or AI vendors and running build-versus-buy decisions.

Experience:5+ yearsSaaSAILegal tech

Skills:LeadershipCollaborationCommunicationProblem-solvingStrategic thinking

Tech Stack:SalesforceService CloudGitHubClaudeAIWorkatoDatabricks

Company Brief

Clio

Provides cloud-based practice management, client intake, billing, and legal productivity software for law firms. Clio helps legal professionals manage cases, documents, timekeeping, and payments through an integrated SaaS platform.

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn

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Clio

4 weeks ago

Senior Manager, Customer Success Applications

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Vancouver, Calgary, Toronto

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Lead and develop the CS Platforms team.
•Own the post-sale platform stack: Salesforce Service Cloud and CS objects, the Customer Success platform, Professional Services tooling, and support and conversational AI.
•Design and build CS-domain AI agents and automations in-house using Claude and related tooling, shipped through GitHub pull requests with peer review.
•Own build-versus-buy and manage the CS support-AI vendors, including selection, configuration, and ongoing operation.
•Build on Clio's Enterprise AI platform and within its governance.

Pay and Benefits

Perks:Health InsuranceDentalVisionRrsp MatchingResp ContributionCounseling BenefitHybrid Work

Key Requirements

•5+ years building on Salesforce, with depth in Service Cloud and post-sale objects.
•3+ years leading a technical team.
•Experience with Git and GitHub and a pull-request-based workflow.
•Fluency with AI development tools (Claude or equivalent) and AI-assisted or agent-based workflows.
•Experience managing SaaS or AI vendors and running build-versus-buy decisions.

Experience:5+ yearsSaaSAILegal tech

Skills:LeadershipCollaborationCommunicationProblem-solvingStrategic thinking

Tech Stack:SalesforceService CloudGitHubClaudeAIWorkatoDatabricks

Company Brief

Clio

Industry: LegalTech

Headquarters: Vancouver, Canada

Founded: 2008

Website LinkedIn