Customer Service Representative

Wing Assistant
Delhi
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsSkills: ["Communication","Time management","Attention to detail","Customer service","Problem-solving"]

Customer Service Representative role (India) handling inbound/outbound calls for a remote position. Focused on resolving customer concerns, building trust, and ensuring satisfaction while maintaining records and following procedures. Requires 1+ year experience in B2C/B2B, strong English communication, tech-savviness, and availability for graveyard shifts in a remote setup.

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FursaFursa
Wing Assistant
Wing Assistant
7 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Customer Service Representative role (India) handling inbound/outbound calls for a remote position. Focused on resolving customer concerns, building trust, and ensuring satisfaction while maintaining records and following procedures. Requires 1+ year experience in B2C/B2B, strong English communication, tech-savviness, and availability for graveyard shifts in a remote setup.
Location: Delhi
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Manage inbound and outbound calls
  • •Resolve customer concerns effectively and efficiently
  • •Build sustainable relationships and trust with customer accounts through open and interactive communication
  • •Keep records of customer interactions, process and update customer accounts and file documents
  • •Follow communication procedures, guidelines, and policies

Pay and Benefits

Perks:Job SecurityPaid TrainingRemote WorkOvertime Pay

Key Requirements

  • •At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
  • •Excellent English communication skills, both written and verbal (at least B2 level)
  • •Excellent phone, email, and instant messaging communication skills
  • •Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP; MS Office
  • •Able to work on a graveyard shift
Experience:1+ yearsCustomer serviceB2BB2C
Skills:CommunicationTime managementAttention to detailCustomer serviceProblem-solving
Languages:English
Tech Stack:CRMVoIPMS OfficeGoogle CalendarCloud servicesDesktop sharing

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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