Night Guest Service Agent

Minor International
Australia
Workplace: OnsitePart timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Customer service","Problem-solving","Teamwork","Attention to detail"]

Night Guest Service Agent at Queens Wharf provides warm, professional reception and hospitality for guests during overnight hours. You’ll handle check-ins/outs, guest inquiries, reservations, and tailored recommendations, ensuring seamless service and memorable stays while working a part-time night shift.

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FursaFursa
Minor International
Minor International
9 months ago

Night Guest Service Agent

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Night Guest Service Agent at Queens Wharf provides warm, professional reception and hospitality for guests during overnight hours. You’ll handle check-ins/outs, guest inquiries, reservations, and tailored recommendations, ensuring seamless service and memorable stays while working a part-time night shift.
Location: Australia
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Provide a warm and friendly reception to guests upon arrival, ensuring a smooth and efficient check-in process while addressing any immediate inquiries or needs.
  • •Maintain clear and courteous communication with guests, colleagues, and stakeholders across various channels, including in-person, phone, and email, to provide exceptional service.
  • •Oversee the accurate processing of guest reservations, updates, and special requests, utilising property management systems to ensure seamless scheduling and availability.
  • •Act as a primary point of contact for guests throughout their stay, offering prompt assistance, resolving issues, and providing personalised recommendations to enhance their experience.

Pay and Benefits

Perks:Learning BudgetHotel DiscountsRetail DiscountsHealth InsuranceParantal LeaveWellness StipendLeave

Key Requirements

  • •Demonstrated background in delivering high-quality service within a hotel, hospitality, or customer-facing environment.
  • •Excellent verbal and written communication, ensuring precise and professional correspondence across in-person, phone, and email channels.
  • •Proactive and positive approach to addressing guest needs and exceeding expectations; able to resolve issues promptly.
  • •Adept at fostering positive guest experiences and maintaining high satisfaction through attentive service and problem resolution.
  • •Willingness to work weekends, public holidays, and varying shifts as required.
Experience:Hospitality
Skills:CommunicationCustomer serviceProblem-solvingTeamworkAttention to detail
Languages:English
Tech Stack:PMS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Minor International
A Thailand-based global hospitality and lifestyle group operating hotels, restaurants, and retail brands. Minor International develops and manages hotel and resort properties, food services, and lifestyle retail across Asia, the Middle East, Europe, and the Americas.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bangkok, Thailand
Founded: 1978
WebsiteLinkedIn