Gorgias

3 months ago

Principal AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Join Gorgias as a Staff AI Engineer focused on building and scaling AI evaluation systems, offline/online performance tooling, and internal platforms. You’ll own end-to-end evaluation workflows, collaborate with ML, AI, and product teams, mentor engineers, and raise engineering standards as AI features evolve from concept to production across thousands of businesses.

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Architect and lead the development of internal evaluation platform for AI (offline and online) and end-to-end ownership from design to production and monitoring.
•Design workflows and tooling for prompt iteration and validation to accelerate time-to-market for AI features.
•Improve reliability, scalability, and observability of AI systems in production and collaborate with ML/AI engineers to integrate evaluation into development workflows.
•Mentor engineers, raise the engineering bar, and help structure AI engineering practices across teams.
•Partner with product squads to ship AI-powered features and define what good AI looks like through deterministic metrics.

Pay and Benefits

Salary: EUR 131,083 - 144,882 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveParental LeaveMacbook ProLearning BudgetWellness StipendFlexible Work

Key Requirements

•8+ years of experience in software engineering.
•Strong backend engineering background.
•Experience building and scaling production systems.
•Experience working with AI systems (LLMs, agents, or similar).
•Technical proficiency with Python preferred and building APIs and scalable services.

Experience:8+ years

Skills:LeadershipMentoringCommunicationProblem-solving

Tech Stack:PythonDistributed systemsKafkaPub/SubLLMsRAGAPIsAIAutomationMonitoringObservability

Company Brief

Gorgias

Gorgias provides a conversational AI-powered customer support platform for ecommerce brands, centralizing email, chat, SMS and social support with automation to resolve tickets and drive revenue through support.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor

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Gorgias

3 months ago

Principal AI Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: Paris

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Architect and lead the development of internal evaluation platform for AI (offline and online) and end-to-end ownership from design to production and monitoring.
•Design workflows and tooling for prompt iteration and validation to accelerate time-to-market for AI features.
•Improve reliability, scalability, and observability of AI systems in production and collaborate with ML/AI engineers to integrate evaluation into development workflows.
•Mentor engineers, raise the engineering bar, and help structure AI engineering practices across teams.
•Partner with product squads to ship AI-powered features and define what good AI looks like through deterministic metrics.

Pay and Benefits

Salary: EUR 131,083 - 144,882 annually

Equity and Bonus:Equity

Perks:Health InsurancePaid LeaveParental LeaveMacbook ProLearning BudgetWellness StipendFlexible Work

Key Requirements

•8+ years of experience in software engineering.
•Strong backend engineering background.
•Experience building and scaling production systems.
•Experience working with AI systems (LLMs, agents, or similar).
•Technical proficiency with Python preferred and building APIs and scalable services.

Experience:8+ years

Skills:LeadershipMentoringCommunicationProblem-solving

Tech Stack:PythonDistributed systemsKafkaPub/SubLLMsRAGAPIsAIAutomationMonitoringObservability

Company Brief

Gorgias

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: USD 500M to 1B

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2015

Glassdoor: 3.2

Website LinkedIn Glassdoor