Appspace

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own strategic relationships with key customers in a complex technical environment, guiding them on Appspace best practices, platform value, and success plan execution. Serve as the customer feedback champion and product liaison, influencing roadmap direction and driving resolution of critical issues and custom integrations. Build account plans to mitigate risk, forecast churn and growth, and drive cross-sell and expansion, while leading executive business reviews and onboarding support for the team.

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute success plans aligned to customers’ strategic goals, guiding best practices, technology strategy, and platform value.
•Collect customer feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership priorities.
•Bridge customers and product engineering to develop solutions and influence the product roadmap as the voice of the customer.
•De-escalate and resolve critical customer issues, including disruptions and custom integrations.
•Build account plans to mitigate risk, drive cross-sell and expansion, forecast churn and growth, and lead in-person business reviews with C-suite and technical leaders.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkGym Membership

Key Requirements

•5+ years of experience in Customer Success, Account Management, Client Services, or similar roles.
•Ability to act as a customer advocate and extension of the customer team.
•Technical aptitude to learn technical concepts related to Appspace and its customers.
•Experience managing a customer portfolio autonomously and making key decisions with senior leadership input when needed.
•Proven ability building relationships with technical decision-makers, executives, and economic buyers, including procurement.

Education:Bachelor's

Skills:Customer advocacyIndependent decision-makingRelationship buildingCollaborationExecutive communication

Languages:English

Tech Stack:SaaS

Company Brief

Appspace

Provides a cloud-based workplace experience platform for digital signage, room scheduling, desk and resource reservations, and employee communications, enabling organizations to manage displays, meeting spaces, and internal communications across offices and campuses.

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn

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Appspace

1 day ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Spain

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Develop and execute success plans aligned to customers’ strategic goals, guiding best practices, technology strategy, and platform value.
•Collect customer feedback and identify roadblocks to inform product development, go-to-market strategy, and leadership priorities.
•Bridge customers and product engineering to develop solutions and influence the product roadmap as the voice of the customer.
•De-escalate and resolve critical customer issues, including disruptions and custom integrations.
•Build account plans to mitigate risk, drive cross-sell and expansion, forecast churn and growth, and lead in-person business reviews with C-suite and technical leaders.

Travel: Medium travel

Pay and Benefits

Perks:Health InsuranceDentalVisionRemote WorkGym Membership

Key Requirements

•5+ years of experience in Customer Success, Account Management, Client Services, or similar roles.
•Ability to act as a customer advocate and extension of the customer team.
•Technical aptitude to learn technical concepts related to Appspace and its customers.
•Experience managing a customer portfolio autonomously and making key decisions with senior leadership input when needed.
•Proven ability building relationships with technical decision-makers, executives, and economic buyers, including procurement.

Education:Bachelor's

Skills:Customer advocacyIndependent decision-makingRelationship buildingCollaborationExecutive communication

Languages:English

Tech Stack:SaaS

Company Brief

Appspace

Industry: Facility Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Orlando, United States

Founded: 2006

Website LinkedIn