NTT

1 month ago

Helpdesk Senior Associate - French language

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 minutes agoStatus: Live

Job Summary

Provide L1/L1.5 helpdesk support for reported customer issues via phone, email, and chat, guiding identification, prioritization, and resolution. Act as a liaison between customers and client infrastructure departments at the associate level. Use strong troubleshooting knowledge of Windows, PC hardware, Internet Explorer, MS Office, and COTS applications while working within a 24x7 rotational shift environment.

Location: Noida

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide L1/L1.5 technical guidance to identify, prioritize, and resolve reported problems via phone, email, and chat.
•Act as a liaison between customers and departments within the client infrastructure.
•Apply troubleshooting knowledge across MS Windows and PC hardware to resolve issues.
•Support using Internet Explorer, MS Office, and COTS applications.
•Operate within a rotational shift schedule supporting a 24x7 window.

Key Requirements

•Must be a Graduate.
•Good hold on French language (writing and speaking).
•At least B1 level certified in French language.
•Good comprehension and writing skills.
•Must possess excellent customer handling skills and be comfortable with rotational shifts for 24x7 support.

Education:Bachelor's

Skills:Customer handling skillsComprehensionWriting skillsTroubleshooting

Certifications:French B1

Languages:French

Tech Stack:MS WindowsPC HardwareInternet ExplorerMS OfficeCOTS applicationsPhoneEmailChat

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

NTT