Emirates Group

1 day ago

Travel Consultant (Customer Service)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Deliver award-winning customer service for curated holiday packages, handling phone and email enquiries and resolving after-sales requests within SLA and KPI targets. Provide operational support to customers before departure, during their trip, and after return. Coordinate with internal business units and third-party suppliers to fulfill service requirements, manage disruptions, and maintain high-quality customer experiences.

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide award-winning customer service over the phone and via email correspondence.
•Handle customer contacts quickly and efficiently to meet or exceed service targets against KPIs.
•Resolve customer queries and after-sales requests within the prescribed SLA.
•Collaborate with business units and third-party suppliers to fulfill service requirements and improve efficiencies.
•Manage customer support across the journey (before departure, during holidays, and after return) including sudden disruptions.

Pay and Benefits

Perks:Health InsuranceEmployee AssistancePaid Leave

Key Requirements

•Be educated up to GCE 'O' Level (or equivalent).
•Have experience in travel sales, customer service and/or aftersales within the travel industry (tour operator, retail, airline reservations & ticketing).
•Have working knowledge of ABTA and its rules (desirable).
•Demonstrate excellent verbal and written communication skills, with strong rapport-building ability.
•Be proficient in MS Office and have knowledge of working with GDS/CRS (advantage).

Experience:Travel industryTour operatorAirline reservations

Education:High School

Skills:Customer-focused approachCommunicationRapport buildingProblem-solvingTime management

Tech Stack:MS OfficeGDSCRS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn

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Emirates Group

1 day ago

Travel Consultant (Customer Service)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: London

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide award-winning customer service over the phone and via email correspondence.
•Handle customer contacts quickly and efficiently to meet or exceed service targets against KPIs.
•Resolve customer queries and after-sales requests within the prescribed SLA.
•Collaborate with business units and third-party suppliers to fulfill service requirements and improve efficiencies.
•Manage customer support across the journey (before departure, during holidays, and after return) including sudden disruptions.

Pay and Benefits

Perks:Health InsuranceEmployee AssistancePaid Leave

Key Requirements

•Be educated up to GCE 'O' Level (or equivalent).
•Have experience in travel sales, customer service and/or aftersales within the travel industry (tour operator, retail, airline reservations & ticketing).
•Have working knowledge of ABTA and its rules (desirable).
•Demonstrate excellent verbal and written communication skills, with strong rapport-building ability.
•Be proficient in MS Office and have knowledge of working with GDS/CRS (advantage).

Experience:Travel industryTour operatorAirline reservations

Education:High School

Skills:Customer-focused approachCommunicationRapport buildingProblem-solvingTime management

Tech Stack:MS OfficeGDSCRS

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Emirates Group

Industry: Aviation

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Government Funded

Headquarters: Dubai, United Arab Emirates

Founded: 1985

Website LinkedIn