Customer Service Agent: Dutch (morning shift)

Provide customer service for Fever users by email, phone, and social media, handling incoming calls and chats and resolving incidents. Deliver accurate information using the right tools and follow communication guidelines and policies. Manage complaints with timely solutions, follow up to ensure resolution, and keep records/process accounts and documents. Support operations in parallel when incident resolutions vary, working a 6:00–15:00 (5 days/week) morning shift.