Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsSkills: ["Communication","Persuasion","Active listening","Customer empathy","Resilience"]

Drive outbound consultative selling for Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, handle objections, and maintain accurate CRM records to support follow-ups and conversions. Meet daily, weekly, and monthly sales targets while ensuring compliance with scripts, quality, and process standards. Work on a US–Canada night shift in an office setting.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Drive outbound consultative selling for Canada-based customers, promoting telecom plans, upgrades, bundles, and retention offers. Make high-volume calls, understand customer needs, handle objections, and maintain accurate CRM records to support follow-ups and conversions. Meet daily, weekly, and monthly sales targets while ensuring compliance with scripts, quality, and process standards. Work on a US–Canada night shift in an office setting.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products such as plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets and handle objections.
  • •Maintain accurate CRM records and ensure compliance with scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalPaid TrainingEmployee AssistanceDisabilityCommuter Benefits

Key Requirements

  • •Strong communication with a neutral/clear English accent.
  • •Sales mindset with persuasive ability and active listening.
  • •Resilience and ability to handle rejection professionally.
  • •Basic system/CRM handling and accurate data upkeep.
  • •2–4 years of experience (BPO/sales preferred), with graduate eligibility (flexible based on communication skills).
Experience:2-4 yearsBPOSales
Skills:CommunicationPersuasionActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn