Relationship Manager

Fiserv
District of Columbia
Workplace: RemoteFull timeUSD 122,000 - 259,700 annuallyFunction: Customer Success & Account ManagementExperience: 12+ yearsEducation: bachelorsSkills: ["Relationship management","Strategic planning","Cross-functional collaboration","Consultative selling","Contract negotiation"]

Lead strategic enterprise client relationships by aligning payment solutions and products to complex business needs. Drive account strategy to expand revenue, retention, and adoption, including identifying and advancing growth opportunities across the portfolio. Own renewal and contract negotiation strategy while partnering cross-functionally with Sales, Product, Marketing, Finance, and operations to deliver aligned client outcomes and portfolio goals. Use client performance and risk insights to recommend actions that improve results.

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Fiserv
Fiserv
1 day ago

Relationship Manager

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Job Summary

Lead strategic enterprise client relationships by aligning payment solutions and products to complex business needs. Drive account strategy to expand revenue, retention, and adoption, including identifying and advancing growth opportunities across the portfolio. Own renewal and contract negotiation strategy while partnering cross-functionally with Sales, Product, Marketing, Finance, and operations to deliver aligned client outcomes and portfolio goals. Use client performance and risk insights to recommend actions that improve results.
Location: District of Columbia
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Lead strategic client relationships by aligning business priorities, payment strategies, and growth opportunities with client goals.
  • •Develop and drive enterprise account strategies to expand revenue, strengthen retention, and increase adoption of merchant and payment solutions.
  • •Identify, qualify, and advance complex growth opportunities to improve contribution margin, client performance, and long-term partnership value.
  • •Lead renewal and contract negotiation strategy for assigned clients, balancing client objectives with financial performance and business risk.
  • •Partner across Sales, Product, Marketing, Finance, and operations to shape solutions, remove barriers, and execute portfolio growth strategies.

Pay and Benefits

Salary: USD 122,000 - 259,700 annually
Equity and Bonus:Equity
Perks:Paid HolidaysHealth InsuranceDentalVisionLife InsuranceDisability Insurance401k MatchEquityTuition AssistanceParental LeavePaid Leave

Key Requirements

  • •12+ years of experience in relationship management, account management, or business development within payments, fintech, or related financial services environments.
  • •12+ years of experience supporting healthcare and insurance clients (providers, payors, hospital systems, insurance companies, or benefit administrators).
  • •12+ years of experience growing large client relationships and leading cross-functional strategies to increase revenue, retention, and product adoption.
  • •12+ years of experience in merchant acquiring, biller solutions, omnichannel payments, issuing solutions, or related payment products.
  • •Use Salesforce or a similar CRM platform for pipeline management, account planning, and client activity tracking.
Experience:12+ yearsFintechPaymentsHealthcareInsuranceMerchant acquiringOmnichannel paymentsBiller solutionsIssuing solutions
Education:Bachelor's in Business, Finance, Marketing, or related field
Skills:Relationship managementStrategic planningCross-functional collaborationConsultative sellingContract negotiation
Tech Stack:Salesforce

Eligibility

Visa:F-1H-1BH-2TN
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn