Customer Service Representative

Puma
Germany
Full timeFunction: Customer Support (Service Desk)Skills: ["Structured working style","Independent work","Careful work","Teamwork","Communication","Customer orientation"]

Own and coordinate end-to-end customer service processes, including reviewing incoming orders for availability, pricing, and agreed terms. Ensure customer-specific shipping requirements are met with timely, high-quality deliveries. Collaborate closely with Field Account Managers to support optimal customer care and retention, and coordinate customer payment issues with Accounting and relevant internal interfaces.

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FursaFursa
Puma
Puma
2 days ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Own and coordinate end-to-end customer service processes, including reviewing incoming orders for availability, pricing, and agreed terms. Ensure customer-specific shipping requirements are met with timely, high-quality deliveries. Collaborate closely with Field Account Managers to support optimal customer care and retention, and coordinate customer payment issues with Accounting and relevant internal interfaces.
Location: Germany
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Independently drive and coordinate all customer service processes.
  • •Check and process incoming orders regarding availability, pricing, and agreed terms.
  • •Ensure customer-specific shipping requirements and deliver timely, high-quality fulfillment.
  • •Work closely with Field Account Managers to ensure optimal customer service and sustainable customer retention.
  • •Coordinate customer concerns related to payment difficulties in alignment with Accounting and other internal interfaces.

Key Requirements

  • •Completed commercial training or a comparable qualification.
  • •Proficiency with MS Office applications, especially Excel, and strong affinity for digital processes and systems.
  • •Structured, independent, and careful working style combined with strong teamwork.
  • •Negotiation-level German and good English skills in spoken and written form.
  • •High customer orientation, strong communication skills, and enjoyment working with customers and internal interfaces.
Skills:Structured working styleIndependent workCareful workTeamworkCommunicationCustomer orientation
Languages:GermanEnglish
Tech Stack:MS OfficeExcelDigital processesSystems

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn