CSR/Teller - Elk Rapids MI - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Customer service","Confidentiality","Problem resolution","Judgment","Communication"]

Provide excellent customer service in a retail banking setting by listening to customer needs, addressing questions, and resolving issues while maintaining confidentiality. Handle extensive cash transactions, follow bank risk appetite and policies, and support daily office operations. Use retail tools and product knowledge to make appropriate referrals to bankers and business partners, tracking referrals and escalating more complex problems as needed in Elk Rapids.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR/Teller - Elk Rapids MI - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Provide excellent customer service in a retail banking setting by listening to customer needs, addressing questions, and resolving issues while maintaining confidentiality. Handle extensive cash transactions, follow bank risk appetite and policies, and support daily office operations. Use retail tools and product knowledge to make appropriate referrals to bankers and business partners, tracking referrals and escalating more complex problems as needed in Elk Rapids.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service in all interactions, including gathering needs and guiding customers to the right financial solutions.
  • •Follow risk appetite and policies by identifying, assessing, managing, monitoring, and reporting risks appropriately.
  • •Perform daily office responsibilities with the platform team to maintain efficient office operations.
  • •Maintain balancing records and find/correct outages, enlisting help as needed.
  • •Make appropriate referrals to bankers and business partners, using tools for tracking and escalating complex issues to leadership when necessary.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •Comfortable interacting with the public and adhering to dress code guidelines.
  • •Knowledge of retail bank policies and procedures to perform essential duties.
  • •Ability to take initiative and demonstrate sound judgment in decision-making and problem resolution.
Education:High School
Skills:Customer serviceConfidentialityProblem resolutionJudgmentCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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