Deployment Strategist, Eastern Europe

TRM Labs
Germany
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 5+ yearsSkills: ["Trusted-advisory mindset","Problem structuring","Attention to detail","Cross-functional collaboration","Communication"]

Partner with crypto businesses and financial institutions to help customers get maximum value from TRM’s platform. Manage a portfolio of strategic accounts, deliver tailored product demonstrations, and run structured training so investigative and compliance teams embed TRM into day-to-day workflows. Serve as the “Voice of the Customer” by channeling feedback to product and engineering, while monitoring engagement, churn risk, and usage trends. Contribute to 24-hour support coverage and provide timely responses during critical events.

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FursaFursa
TRM Labs
TRM Labs
1 month ago

Deployment Strategist, Eastern Europe

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Last checked: 13 hours agoStatus: Live

Job Summary

Partner with crypto businesses and financial institutions to help customers get maximum value from TRM’s platform. Manage a portfolio of strategic accounts, deliver tailored product demonstrations, and run structured training so investigative and compliance teams embed TRM into day-to-day workflows. Serve as the “Voice of the Customer” by channeling feedback to product and engineering, while monitoring engagement, churn risk, and usage trends. Contribute to 24-hour support coverage and provide timely responses during critical events.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Serve as a trusted advisor to help investigative, supervisory, risk, and compliance teams maximize platform effectiveness.
  • •Explain complex technical and investigative concepts and support customers interpreting blockchain data and building cases.
  • •Build and deliver tailored product demonstrations and conduct structured training sessions to embed TRM into day-to-day programs.
  • •Act as the “Voice of the Customer” by channeling customer feedback to product and engineering teams to influence direction.
  • •Monitor engagement and usage trends, identify churn risk signals, and implement mitigation strategies.
Travel: Low travel

Key Requirements

  • •5+ years of professional experience, ideally in crypto businesses or financial institutions, preferably in compliance, investigative, or customer-facing functions.
  • •High proficiency in English is required; Polish language skills are desirable.
  • •Hands-on experience with virtual currencies and blockchain analytics in a compliance or investigative context.
  • •Proven ability to structure complex problems, prioritize critical issues, and deliver actionable solutions.
  • •Exceptional attention to detail and rigor in regulatory and investigative contexts.
Experience:5+ yearsCryptoFinancial servicesBlockchainComplianceInvestigations
Skills:Trusted-advisory mindsetProblem structuringAttention to detailCross-functional collaborationCommunication
Languages:EnglishPolish
Tech Stack:Blockchain analyticsVirtual currenciesSlackAI

Company Brief

TRM Labs
Provides blockchain intelligence and crypto risk management solutions to help financial institutions, governments, and crypto firms detect fraud, trace illicit activity, and comply with regulatory requirements across digital asset ecosystems.
Industry: RegTech
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: San Francisco, United States
Founded: 2018
WebsiteLinkedIn