TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Mexico)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Provide technical support for the Customer Experience (CX) team by resolving platform and infrastructure tickets end-to-end. Own onboarding and decommissioning workflows, perform structured data migrations with validation and QA, and troubleshoot environment and customer issues. Partner closely with Customer Success and Implementation to translate operational needs into reliable execution. Build automation and runbooks to reduce ticket volume and improve time-to-resolution, with deep exposure to the Elixir/React platform.

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning/deprovisioning environments, configurations, integrations, data imports/exports, and access revocation.
•Execute structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly.
•Identify recurring issues and create tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills to write and execute complex queries for data extraction, transformation, validation, and migrations.
•Hands-on AWS experience with services including RDS, S3, EC2, and ECS to support cloud-hosted client environments.
•Working knowledge of Kubernetes, including cluster operations, pod lifecycle management, and workload troubleshooting.
•Practical experience with Infrastructure as Code using Terraform to streamline automated provisioning and decommissioning.
•Proficiency with Git/GitHub for infrastructure repositories and pull requests, plus Helm deployment for environment setups and teardowns.

Experience:HealthtechVeterinary software

Skills:CommunicationCollaborationAutonomy

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

TrueLogic builds custom web and mobile applications, offering product engineering, UX/UI design, and team augmentation services. They partner with startups and enterprises to deliver scalable software solutions, cloud integrations, and ongoing technical support.

Industry: Professional Services

Website

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TrueLogic

6 days ago

Support Engineer - Veterinary HealthTech (Mexico)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Location: Mexico City

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Handle customer onboarding and decommissioning, including provisioning/deprovisioning environments, configurations, integrations, data imports/exports, and access revocation.
•Execute structured data migrations with validation, transformation, and quality assurance to ensure data integrity.
•Own and resolve technical tickets escalated by CX, including environment troubleshooting, bulk updates, and complex platform issues.
•Partner with Customer Success and Implementation managers to clarify technical needs and communicate outcomes clearly.
•Identify recurring issues and create tools, runbooks, and automation to reduce ticket volume and speed up resolution times.

Pay and Benefits

Perks:Remote WorkPaid Leave

Key Requirements

•Advanced SQL skills to write and execute complex queries for data extraction, transformation, validation, and migrations.
•Hands-on AWS experience with services including RDS, S3, EC2, and ECS to support cloud-hosted client environments.
•Working knowledge of Kubernetes, including cluster operations, pod lifecycle management, and workload troubleshooting.
•Practical experience with Infrastructure as Code using Terraform to streamline automated provisioning and decommissioning.
•Proficiency with Git/GitHub for infrastructure repositories and pull requests, plus Helm deployment for environment setups and teardowns.

Experience:HealthtechVeterinary software

Skills:CommunicationCollaborationAutonomy

Languages:English

Tech Stack:ElixirReactGraphQLSQLAWSRDSS3EC2ECSKubernetesTerraformGitGitHubHelm

Company Brief

TrueLogic

Industry: Professional Services

Website