(Asst.) Customer Service Officer

Avery Dennison
China
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: associatesSkills: ["Customer-oriented","Service awareness","Communication","Problem-solving","Ability to work under pressure"]

Manage end-to-end customer service for orders: receive and process orders, monitor execution status, ensure on-time/accurate fulfillment, and handle customer inquiries and complaints via phone and email. Build strong customer relationships, clarify issues, recommend products to uncover sales opportunities, and support the team’s CS sales targets. Coordinate with cross-functional teams to drive order and project execution and continuously participate in improvement initiatives while meeting service, cost, and quality requirements.

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Avery Dennison
Avery Dennison
2 days ago

(Asst.) Customer Service Officer

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Manage end-to-end customer service for orders: receive and process orders, monitor execution status, ensure on-time/accurate fulfillment, and handle customer inquiries and complaints via phone and email. Build strong customer relationships, clarify issues, recommend products to uncover sales opportunities, and support the team’s CS sales targets. Coordinate with cross-functional teams to drive order and project execution and continuously participate in improvement initiatives while meeting service, cost, and quality requirements.
Location: China
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Execute company customer service processes: receive orders, check order execution, and promote timely and accurate fulfillment to meet customer requirements
  • •Handle and follow up customer inquiries, suggestions, and opinions via phone and email
  • •Follow company processes and service standards to receive and follow up customer complaints promptly
  • •Maintain good relationships with customers, identify potential sales opportunities, recommend products, resolve customer questions, and support CS sales targets
  • •Coordinate with cross-functional teams to drive order and project execution; participate in improvement projects and complete other assigned tasks

Key Requirements

  • •Associate degree or above
  • •Fluent in English (listening, speaking, reading, writing) and skilled with computers, including Windows and Windows office software (Word, Excel)
  • •Customer-oriented with strong service awareness, patience, and sense of responsibility
  • •Good communication and expression skills
  • •Ability to respond to changes, handle pressure, coordinate, resolve problems, and awareness of crises
Education:Associate's
Skills:Customer-orientedService awarenessCommunicationProblem-solvingAbility to work under pressure
Languages:Chinese (Simplified)English
Tech Stack:WindowsWordExcelEmailPhone

Company Brief

Avery Dennison
Produces pressure-sensitive materials, labels, tags, packaging solutions, and RFID inlays and software for retail, logistics, and industrial customers. The company serves global brands with products that help identify, track, and enhance merchandise and supply chains.
Industry: Printing & Packaging
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Glendale, United States
Founded: 1935
WebsiteLinkedIn