Call Center Representative - Remote

Qureos
Kansas City
Workplace: RemoteFull timeUSD 25 - 100 hourlyFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Interpersonal skills","Active listening","Problem-solving","Time-management","Multitasking","Empathy","Patience","Resilience","Self-motivation","Independent work"]

Serve as the first point of contact for customers, handling a high volume of inbound enquiries via phone, email, and chat. Diagnose and troubleshoot issues, manage complaints, and provide accurate resolutions within agreed time limits. Maintain detailed CRM records, follow communication procedures, and collaborate with teams to resolve complex problems. Stay current on products, services, and policies to deliver knowledgeable, empathetic support.

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FursaFursa
Qureos
Qureos
2 days ago

Call Center Representative - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the first point of contact for customers, handling a high volume of inbound enquiries via phone, email, and chat. Diagnose and troubleshoot issues, manage complaints, and provide accurate resolutions within agreed time limits. Maintain detailed CRM records, follow communication procedures, and collaborate with teams to resolve complex problems. Stay current on products, services, and policies to deliver knowledgeable, empathetic support.
Location: Kansas City
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Manage high-volume inbound customer enquiries via phone, email, and chat professionally and efficiently.
  • •Identify and assess customer needs to provide accurate information and resolve issues satisfactorily.
  • •Troubleshoot technical issues, handle complaints, and provide appropriate solutions within agreed time limits.
  • •Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the CRM.
  • •Build relationships with customers through open communication and collaborate with other teams to resolve complex issues.

Pay and Benefits

Salary: USD 25 - 100 hourly
Perks:Remote Work

Key Requirements

  • •Proven experience in a customer support or call centre role is highly desirable.
  • •Exceptional communication and interpersonal skills with a clear, professional telephone manner.
  • •Strong active listening, problem-solving, time-management, and multitasking abilities.
  • •Proficiency using CRM systems and other relevant computer software.
  • •Ability to work independently with a dedicated quiet workspace and reliable high-speed internet connection.
Skills:CommunicationInterpersonal skillsActive listeningProblem-solvingTime-managementMultitaskingEmpathyPatienceResilienceSelf-motivationIndependent work
Tech Stack:CRMPhoneEmailChatComputer software

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn