Senior Specialist - Sales and Service (Al Ain, Abu Dhabi, AE)

Abu Dhabi Commercial Bank
Al Ain, Abu Dhabi
Workplace: OnsiteFull time22,500 - 28,000Function: SalesEducation: bachelorsSkills: ["Customer service orientation","Analytical skills","Communication"]

Provide client services, sales and administration support within the Retail Banking Group. Respond to client queries and complaints, complete transactions and service requests within agreed TATs, and ensure service quality and compliance with bank policies. Support the business team with day-to-day revenue-generating activities by using data to educate clients on access options, channel migration, and cross-selling opportunities. Coordinate reporting, create internal documentation, and work closely with Relationship Managers.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
1 month ago

Senior Specialist - Sales and Service (Al Ain, Abu Dhabi, AE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide client services, sales and administration support within the Retail Banking Group. Respond to client queries and complaints, complete transactions and service requests within agreed TATs, and ensure service quality and compliance with bank policies. Support the business team with day-to-day revenue-generating activities by using data to educate clients on access options, channel migration, and cross-selling opportunities. Coordinate reporting, create internal documentation, and work closely with Relationship Managers.
Location: Al Ain, Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Respond to client queries and complaints, and complete transactions and service requests within agreed TATs.
  • •Support day-to-day revenue-generating activities, using available data to educate clients on access options and channel migration.
  • •Identify cross-selling opportunities to deepen client relationships and support sales.
  • •Coordinate and consolidate internal reports with proposed solutions and mitigating actions for meetings.
  • •Create internal memos, requests and customer letters, and follow up on departmental documentation in support of Relationship Managers.

Pay and Benefits

Salary: 22,500 - 28,000
Perks:Health InsurancePaid LeaveRemote Work

Key Requirements

  • •At least 5 years of experience in banking, working in Sales and Service for a financial institution.
  • •Bachelor’s degree in Business, Accounting or Finance.
  • •Proficiency in Microsoft Office (Word, Excel and PowerPoint).
  • •Knowledge of core banking systems.
  • •Customer service orientation and analytical skills.
Experience:BankingSalesCustomer serviceFinancial services
Education:Bachelor's in Business, Accounting or Finance
Skills:Customer service orientationAnalytical skillsCommunication
Tech Stack:Microsoft OfficeWordExcelPowerPoint

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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