Senior Customer Engineer, Singapore

Cloudflare
Singapore
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Stakeholder management","Consultative advisory","Commercial mindset"]

Serve as a quota-carrying technical advisor who guides enterprise customers through the full journey—from pre-sales validation and onboarding through deployment architecture and lifecycle expansion. Partner with sales teams to lead deep technical discovery, design migration and implementation blueprints, monitor technical health and value realization, and run QBRs for C-level stakeholders. Use AI-augmented workflows to automate routine tasks and help de-risk security, performance, and reliability outcomes.

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FursaFursa
Cloudflare
Cloudflare
5 days ago

Senior Customer Engineer, Singapore

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Serve as a quota-carrying technical advisor who guides enterprise customers through the full journey—from pre-sales validation and onboarding through deployment architecture and lifecycle expansion. Partner with sales teams to lead deep technical discovery, design migration and implementation blueprints, monitor technical health and value realization, and run QBRs for C-level stakeholders. Use AI-augmented workflows to automate routine tasks and help de-risk security, performance, and reliability outcomes.
Location: Singapore
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Partner with Account Executives to lead technical deep-dive discovery, requirements capture, and technical validation (including PoCs).
  • •Deliver tailored technical presentations, architectural diagrams, and demos to address performance, security, and reliability challenges during the sales cycle.
  • •Provide oversight for technical onboarding and adoption, serving as the primary engineering contact while designing migration and onboarding blueprints.
  • •Maintain commercial accountability by carrying a variable quota, monitoring platform adoption and customer health, and identifying cross-sell/up-sell opportunities.
  • •Run technical Quarterly Business Reviews (QBRs) and act as a trusted advisor on architecture, security posture, and deployment confidence throughout the lifecycle.
Travel: High travel

Key Requirements

  • •7+ years in a customer-facing technical role (e.g., Solutions Engineering, Customer Engineering, Professional Services, Sales Engineering, Technical Account Management, or Forward Deployed Engineering).
  • •Ability to white-board and clearly articulate complex enterprise network and security architectures.
  • •Strong consultative/advisory communication skills to translate technical concepts into business outcomes for engineers and C-level executives.
  • •Demonstrated commercial mindset in quota- or revenue-aligned environments, including SaaS metrics and enterprise sales cycles.
  • •Depth across areas such as Internet fundamentals, security, performance, AI proficiency, and coding/scripting for integrations.
Experience:7+ yearsSaaSEnterprise salesCustomer-facing technicalNetwork securityCloud-native
Education:Bachelor's in Computer Science, Engineering, or a related field
Skills:CommunicationPresentationStakeholder managementConsultative advisoryCommercial mindset
Languages:English
Tech Stack:DNSCDNZero TrustNetwork SecurityWorkersWAFBot ManagementFirewallsRate Limiting(M)TLSSASEHTTP/2TLS 1.3Prompt engineeringLLMsAI agentsLLM orchestrationRAGPythonJavaScript

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn