Renewal Manager

Amadeus
Barcelona, Bangkok
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 2-5 yearsSkills: ["Communication","Project management","Organization","Problem-solving","Attention to detail"]

Manage contract renewals for Amadeus Hospitality, ensuring documents are centralized, validated, and processed on schedule to maximize customer revenue retention. Partner with Sales to handle renewal activities, manage objections and termination notices, and coordinate escalation when renewals fail or are delayed. Maintain accurate Salesforce/CRM tracking, support analysis for sales leaders, and oversee integrations and reporting tools (including PowerBI and Salesforce) to resolve issues and keep the process compliant.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Amadeus
Amadeus
7 hours ago

Renewal Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Manage contract renewals for Amadeus Hospitality, ensuring documents are centralized, validated, and processed on schedule to maximize customer revenue retention. Partner with Sales to handle renewal activities, manage objections and termination notices, and coordinate escalation when renewals fail or are delayed. Maintain accurate Salesforce/CRM tracking, support analysis for sales leaders, and oversee integrations and reporting tools (including PowerBI and Salesforce) to resolve issues and keep the process compliant.
Location: Barcelona, Bangkok
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Secure hospitality revenue by ensuring contracts are generated, renewed, and processed on schedule.
  • •Centralize, register, and quality-check contractual documents before implementation and billing.
  • •Coordinate client contract signature requests and resolve questions/issues, including legal validation and Amadeus signature.
  • •Update and maintain a database of contracted and implemented products per customer and escalate renewal failures, objections, or term requests to Sales.
  • •Manage CRM/Salesforce accuracy, prepare reports, monitor training/adoption effectiveness, and oversee interfacing with tools/systems to ensure timely resolution and compliance.

Pay and Benefits

Perks:Annual BonusEquityPension PlanHealth InsuranceLife InsuranceTravel AllowanceMeal AllowanceCommuter Benefits

Key Requirements

  • •University degree in business or a related field.
  • •2–5 years in sales or customer support, with systems-savvy work style.
  • •Proficiency with Microsoft Office and the ability to manage projects.
  • •Strong written and communication skills with attention to detail.
  • •Ability to solve problems; hospitality industry knowledge is a plus, and additional languages are a plus.
Experience:2-5 yearsHospitality
Education:
Skills:CommunicationProject managementOrganizationProblem-solvingAttention to detail
Tech Stack:SalesforcePowerBICRMMicrosoft Office

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn