Senior Customer Sales & Service Agent - Guangzhou

Emirates Group
Guangzhou
Workplace: OnsiteFull timeFunction: SalesEducation: high_schoolSkills: ["Communication"]

Provide high-level customer service while selling Emirates airline tickets and helping customers manage travel plans. Support the Customer Sales & Service Team Leader and agents to achieve commercial objectives. Maintain accurate ticket documentation and update station materials and displays to drive sales. Assist travel agents with special bookings, fares, and ticketing formalities, and handle complex online queries including medical and special services.

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Emirates Group
Emirates Group
1 day ago

Senior Customer Sales & Service Agent - Guangzhou

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide high-level customer service while selling Emirates airline tickets and helping customers manage travel plans. Support the Customer Sales & Service Team Leader and agents to achieve commercial objectives. Maintain accurate ticket documentation and update station materials and displays to drive sales. Assist travel agents with special bookings, fares, and ticketing formalities, and handle complex online queries including medical and special services.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Provide the highest level of service to sell Emirates airline tickets and services and assist customers in managing their travel plans.
  • •Assist the Team Leader and support Customer Service & Sales Agents to achieve individual, station, and network commercial objectives.
  • •Ensure ticket-related documentation is filed, timetables updated, and brochures/sale/promotional materials displayed on counters to provide options and increase sales.
  • •Support the Customer Sales & Service Team Leader on closing end-of-day sales and banking monies received.
  • •Assist travel agents with bookings involving special arrangements, advise on quoting special fares, complete ticketing formalities, and fulfil online queries including medical cases and special services.

Pay and Benefits

Perks:Flight DiscountsHotel Discounts

Key Requirements

  • •Educated to at least GCSE or A Level standard (or equivalent).
  • •Experience in a contact centre or reservations office environment within the airline or travel industry.
  • •Knowledge of contact centre and airline/travel industry procedures and methodology.
  • •Knowledge of standard fares and ticketing, Skywards, and relevant reservations systems.
  • •PC-based skills to operate Windows package including Microsoft Word, Excel, and email.
Experience:AirlineTravel industryContact centreReservations
Education:High School
Skills:Communication
Languages:EnglishMandarin
Tech Stack:SkywardsWindowsMicrosoft WordExcelE-mail

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn