Card Disputes Associate Specialist

Wise
São Paulo
Workplace: HybridFull timeBRL 7,800 - 9,350 monthlyFunction: Business OperationsExperience: 3+ yearsSkills: ["Communication","Attention to detail","Problem-solving","Analytical skills","Self-starter"]

Own day-to-day Card Disputes operations and drive consistent execution against SLAs and KPIs. Investigate and resolve complex card fraud and non-fraud disputes end-to-end while ensuring compliance with card scheme rules and regulatory requirements. Detect, escalate, and document domain issues, and work with Customer Support, Compliance, and Product to resolve escalations and identify emerging fraud trends. Continuously improve workflows to scale operations accurately and securely.

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FursaFursa
Wise
Wise
18 hours ago

Card Disputes Associate Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Own day-to-day Card Disputes operations and drive consistent execution against SLAs and KPIs. Investigate and resolve complex card fraud and non-fraud disputes end-to-end while ensuring compliance with card scheme rules and regulatory requirements. Detect, escalate, and document domain issues, and work with Customer Support, Compliance, and Product to resolve escalations and identify emerging fraud trends. Continuously improve workflows to scale operations accurately and securely.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Maintain consistent, high-level execution of daily Card Disputes tasks and recurring responsibilities to meet SLAs.
  • •Support the team in reaching performance metrics targets and individual SLAs/KPIs.
  • •Detect and escalate domain-related problems and complex issues with timely, relevant stakeholder communication.
  • •Execute end-to-end investigation and resolution of complex Card Fraud and Non-Fraud disputes with strict compliance to card scheme rules and regulatory requirements.
  • •Actively identify workflow friction points and propose practical improvements; partner with Customer Support, Compliance, and Product for evidence and high-priority escalations.

Pay and Benefits

Salary: BRL 7,800 - 9,350 monthly
Equity and Bonus:Equity
Perks:RsusHealth InsuranceDentalLife InsuranceEap ProgramPaid LeaveSabbaticalParental LeaveChildcareCommuter BenefitsMeal AllowanceMeal VouchersGym Membership

Key Requirements

  • •Minimum 3 years of hands-on experience in Card Dispute Operations, including both Fraud and Non-Fraud disputes.
  • •Experience conducting end-to-end dispute investigation and resolution (not just routing or customer support).
  • •Strong verbal and written communication skills to explain decisions and justify independent judgment.
  • •High attention to detail with a commitment to accuracy and maintaining detailed records.
  • •Good problem-solving and analytical skills to investigate and resolve dispute cases, prioritizing effectively under pressure.
Experience:3+ yearsPaymentsFinancial services
Skills:CommunicationAttention to detailProblem-solvingAnalytical skillsSelf-starter
Languages:English

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
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