Senior Manager - Digital Product Management

American Express
New York
Full timeUSD 123,000 - 215,250 annuallyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Self-starter","Creative problem-solving","Customer focus","Ability to work through ambiguity","Communication and presentation"]

Lead digital product launches for American Express’s Consumer card and lending business, driving capabilities and features from ideation through feasibility, development, testing, and market launch. Own product requirements by integrating customer research, usability studies, and market analysis, and collaborate closely with cross-functional partners including Technology, Risk, Legal, and Compliance. Use product data and feedback to guide continuous improvement to investment planning and product development processes.

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American Express
American Express
1 day ago

Senior Manager - Digital Product Management

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead digital product launches for American Express’s Consumer card and lending business, driving capabilities and features from ideation through feasibility, development, testing, and market launch. Own product requirements by integrating customer research, usability studies, and market analysis, and collaborate closely with cross-functional partners including Technology, Risk, Legal, and Compliance. Use product data and feedback to guide continuous improvement to investment planning and product development processes.
Location: New York
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead the launch of capabilities, features, and products across card product and lending for the Consumer business to drive business results and improve customer experiences.
  • •Understand business objectives and customer needs, identify creative ways to leverage capabilities, and develop solutions to meet those needs.
  • •Drive vision and development of new products, features, and capabilities based on knowledge of customers, business, and technology.
  • •Work with Technology as a key partner to oversee best-in-class delivery and customer outcomes.
  • •Monitor product data and customer feedback post-launch and partner on continuous strategic growth and process improvement.

Pay and Benefits

Salary: USD 123,000 - 215,250 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid Leave401k

Key Requirements

  • •Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for these positions.
  • •Lead concept development, feasibility assessment, and end-to-end customer experience design through development, testing, and launch.
  • •Integrate customer research, usability studies, and market analysis into actionable product requirements.
  • •Strong ability to lead teams and drive results in a highly matrixed organization while influencing internal alignment across business lines and support groups.
  • •Excellent understanding of lending and card business drivers and ability to interpret financial information to identify opportunities and develop strategies.
Experience:Financial servicesLendingCardsAgileScaled agile
Education:High School in High School Graduate
Skills:Self-starterCreative problem-solvingCustomer focusAbility to work through ambiguityCommunication and presentation
Tech Stack:Microsoft OfficeExcelVisioPowerPointWord

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn