Director, Customer Service & Parts

Lead end-to-end Customer Service & Parts for Daimler Truck UK, owning customer experience, parts sales, logistics, technical operations, and technical training. Drive the UK customer service and parts strategy to improve satisfaction, retention, dealer-network performance, and profitable growth. Manage a team of senior leaders and ~47 colleagues while overseeing a large parts portfolio and service contracts, partnering on transformation, governance, and risk as a Board of Management member.