Al Futtaim Group

14 hours ago

Aftersales Manager | Al-Futtaim Automotive | CJDR (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead Aftersales Service and Bodyshop operations across the UAE to achieve monthly revenue, gross margin, and net profit targets. Drive customer satisfaction through efficient service processes, CSI improvements, and timely resolution of concerns. Implement and audit dealer standards and operating procedures, manage and develop service teams, and review Aftersales KPIs to initiate improvement plans. Ensure effective Quality, Health, Safety, and Environmental management at the location.

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead and manage the Aftersales operation to achieve monthly revenue, gross margin, and net profit targets.
•Drive customer satisfaction with efficient service processes, timely resolution of concerns, and continuous CSI performance improvement.
•Implement and monitor dealer standards, operating procedures, audits, and best business practices across the location.
•Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers, and support staff.
•Review Aftersales KPIs (productivity, efficiency, turnaround time, revenue per repair order) and initiate improvement plans as needed.

Key Requirements

•5–8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.
•Demonstrated interpersonal and leadership skills with a strategic, analytical mindset.
•Strong problem-solving skills under pressure and understanding of automotive dealer/distributor business processes.
•Ability to manage teams, improve processes, and deliver results in a fast-paced service environment.
•Diploma or bachelor’s degree in Automobile or Mechanical Engineering (or related technical discipline).

Experience:5-8 yearsAutomotive dealershipAutomotive aftermarketAftersales

Education:Bachelor's in Automobile or Mechanical Engineering

Skills:LeadershipStrategic thinkingAnalytical mindsetProblem-solvingTeam management

Tech Stack:MS OfficeERP

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Al Futtaim Group

14 hours ago

Aftersales Manager | Al-Futtaim Automotive | CJDR (Dubai, AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Dubai

Workplace: Onsite

Employment Type: Full time

Job Function: Sales

Seniority: Manager level

Key Responsibilities

•Lead and manage the Aftersales operation to achieve monthly revenue, gross margin, and net profit targets.
•Drive customer satisfaction with efficient service processes, timely resolution of concerns, and continuous CSI performance improvement.
•Implement and monitor dealer standards, operating procedures, audits, and best business practices across the location.
•Manage and develop service teams, including supervisors, coordinators, workshop parts counter associates, cashiers, and support staff.
•Review Aftersales KPIs (productivity, efficiency, turnaround time, revenue per repair order) and initiate improvement plans as needed.

Key Requirements

•5–8 years of automotive dealership experience, including 3+ years in an Aftersales managerial role.
•Demonstrated interpersonal and leadership skills with a strategic, analytical mindset.
•Strong problem-solving skills under pressure and understanding of automotive dealer/distributor business processes.
•Ability to manage teams, improve processes, and deliver results in a fast-paced service environment.
•Diploma or bachelor’s degree in Automobile or Mechanical Engineering (or related technical discipline).

Experience:5-8 yearsAutomotive dealershipAutomotive aftermarketAftersales

Education:Bachelor's in Automobile or Mechanical Engineering

Skills:LeadershipStrategic thinkingAnalytical mindsetProblem-solvingTeam management

Tech Stack:MS OfficeERP

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor