Allianz

4 weeks ago

Senior Expert Excellence & Performance (m/f/d) (Algés, PT, 1495-173)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Senior operational excellence professional supporting Allianz Partners’ Specialty Lines by implementing quality management frameworks, regulatory compliance, and learning programs. Drives KPI monitoring (VOC, CSAT, NPS), complaints handling improvements, risk monitoring, and analytics in an AI-enabled, data governance environment across a large, multinational organization.

Location: Portugal

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and maintain Quality Management and Assurance frameworks for Specialty Lines, ensuring they’re understood and applied by operations teams across Greater France and aligned with global standards.
•Ensure regulatory and internal standards are embedded in day‑to‑day work, and that documentation, audits and reporting are up to date.
•Set up and coordinate Learning & Development guidelines and processes: collect training needs, support the creation and rollout of training content and certification paths, and track key metrics such as learning hours.
•Monitor and support Complaints Management and Customer Experience metrics (VOC, NPS/CSAT, complaints, key operations KPIs), and work with platform teams to drive concrete improvements.
•Support experts on key operational risk topics such as fraud prevention and detection, leakage controls and operations analytics; help structure and follow up on action plans.

Key Requirements

•Fluency in Spanish, Portuguese and French is required. English is a plus.
•Solid Operations / Quality background: minimum 5 years of experience in business operations (ideally insurance, assistance or claims) with hands-on exposure to quality processes, audits, complaints or customer protection.
•Experience in large or matrix organisations: you know how to operate in a complex, international setup: aligning with global standards while making them workable for local teams, and influencing without direct authority.
•Practical knowledge of Quality & Data practices: experience with quality management systems, KPI monitoring and reporting. Quality and/or data-related certifications (e.g. Lean, Six Sigma, data analytics) are an advantage.
•Learning & Development mindset: contributed to training programs or capability building and understand how adult learning works in an operational context.

Experience:5+ yearsInsuranceOperationsQualityData analytics

Skills:CommunicationLeadershipProblem-solvingStakeholder managementAnalytical thinking

Certifications:LeanSix Sigma

Languages:SpanishPortugueseFrenchEnglish

Tech Stack:AIMachine learningData analyticsCloud

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

4 weeks ago

Senior Expert Excellence & Performance (m/f/d) (Algés, PT, 1495-173)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Portugal

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Build and maintain Quality Management and Assurance frameworks for Specialty Lines, ensuring they’re understood and applied by operations teams across Greater France and aligned with global standards.
•Ensure regulatory and internal standards are embedded in day‑to‑day work, and that documentation, audits and reporting are up to date.
•Set up and coordinate Learning & Development guidelines and processes: collect training needs, support the creation and rollout of training content and certification paths, and track key metrics such as learning hours.
•Monitor and support Complaints Management and Customer Experience metrics (VOC, NPS/CSAT, complaints, key operations KPIs), and work with platform teams to drive concrete improvements.
•Support experts on key operational risk topics such as fraud prevention and detection, leakage controls and operations analytics; help structure and follow up on action plans.

Key Requirements

•Fluency in Spanish, Portuguese and French is required. English is a plus.
•Solid Operations / Quality background: minimum 5 years of experience in business operations (ideally insurance, assistance or claims) with hands-on exposure to quality processes, audits, complaints or customer protection.
•Experience in large or matrix organisations: you know how to operate in a complex, international setup: aligning with global standards while making them workable for local teams, and influencing without direct authority.
•Practical knowledge of Quality & Data practices: experience with quality management systems, KPI monitoring and reporting. Quality and/or data-related certifications (e.g. Lean, Six Sigma, data analytics) are an advantage.
•Learning & Development mindset: contributed to training programs or capability building and understand how adult learning works in an operational context.

Experience:5+ yearsInsuranceOperationsQualityData analytics

Skills:CommunicationLeadershipProblem-solvingStakeholder managementAnalytical thinking

Certifications:LeanSix Sigma

Languages:SpanishPortugueseFrenchEnglish

Tech Stack:AIMachine learningData analyticsCloud

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn