1 day ago

Senior Coordinator TLM Support Center (Remote)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support employees and managers by answering inquiries on RTX Global Time and Labor policies, creating and managing ServiceNow service cases, and driving cases to resolution with accurate documentation. Provide reliable, timely customer support for timecard and labor-process needs, maintain confidentiality when handling sensitive employee information, and help identify recurring issues to recommend process improvements and ensure compliance with wage and hour requirements.

Location: North Carolina

Workplace: Remote

Employment Type: Full time

Job Function: Executive & General Management

Seniority: Mid level

Key Responsibilities

•Serve as a first-line resource by answering incoming calls and providing accurate guidance on RTX Global Time and Labor policies and procedures.
•Create, triage, and manage ServiceNow cases with proper documentation, categorization, and follow-through until resolution.
•Provide reliable, quick, and accurate customer support through effective problem resolution.
•Maintain a high standard of confidentiality, accuracy, and professionalism when handling sensitive employee information.
•Support compliance by understanding and ensuring alignment with federal and state wage and hour laws and RTX policies.

Travel: Low travel

Pay and Benefits

Salary: USD 53,100 - 100,900

Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeaveParental LeaveRetirementFlexible Work

Key Requirements

•An associate’s degree (or other 2-year post high school training) with at least 6 years of relevant payroll, timekeeping, finance, auditing, and/or compliance experience.
•Intermediate MS Word and Excel skills, including VLOOKUP and pivot tables.
•Strong confidentiality, accuracy, and professionalism when handling sensitive employee information.
•Ability to identify recurring issues or process gaps and recommend improvements to enhance compliance and the employee support experience.

Experience:6+ yearsPayrollTimekeepingFinanceAuditingCompliance

Education:Associate's

Skills:ConfidentialityAccuracyProfessionalismProblem-solvingCommunicationMulti-taskingOrganizationPrioritizationDecision-making

Tech Stack:ServiceNowMS WordMS ExcelVLOOKUPPivot tablesSAPEV5Workday

Eligibility

Nationality:US National

Company Brief

RTX

Designs, manufactures, and services aerospace and defense systems, including aircraft engines, avionics, aerostructures, missiles, and cybersecurity solutions for commercial, military, and government customers worldwide.

Industry: Aerospace Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Arlington, United States

Founded: 2020

Website

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RTX