CX Strategy Manager, AI Transformation

Samsara
Canada, United States
Workplace: RemoteFull timeUSD 106,802 - 161,550 annuallyFunction: Strategy & Corporate DevelopmentExperience: 5+ yearsSkills: ["Stakeholder management","Communication","Process analysis","Rapid prototyping","Adoption enablement"]

Drive an AI-powered customer experience strategy by building and evolving Voice of Customer (VoC) programs that turn real-time sentiment into actionable insights. Partner with Support, Customer Success, and Sales to identify high-leverage automation opportunities. Rapidly prototype AI solutions using LLMs and agent frameworks, then work with Engineering to translate validated prototypes into production-grade builds while meeting data security and compliance standards.

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FursaFursa
Samsara
Samsara
13 hours ago

CX Strategy Manager, AI Transformation

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Drive an AI-powered customer experience strategy by building and evolving Voice of Customer (VoC) programs that turn real-time sentiment into actionable insights. Partner with Support, Customer Success, and Sales to identify high-leverage automation opportunities. Rapidly prototype AI solutions using LLMs and agent frameworks, then work with Engineering to translate validated prototypes into production-grade builds while meeting data security and compliance standards.
Location: Canada, United States
Workplace: Remote
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Manager level

Key Responsibilities

  • •Advance an end-to-end CX strategy team’s mission using AI to transform customer listening and insight generation.
  • •Design and lead new and emerging VoC programs for continuous, real-time customer sentiment.
  • •Partner across Support, Customer Success, and Sales to surface and prioritize AI opportunities for better customer experience.
  • •Rapidly prototype AI-powered solutions using LLMs, prompt-based workflows, agent frameworks, and automation platforms, iterating from pilot feedback.
  • •Translate validated prototypes into production-grade builds with Engineering by writing clear requirements and defining data/integration needs while measuring post-launch impact.
Travel: Low travel

Pay and Benefits

Salary: USD 106,802 - 161,550 annually
Equity and Bonus:Equity
Perks:Health InsuranceParental LeaveRemote WorkLearning BudgetEquity

Key Requirements

  • •5+ years in operations, business analysis, process improvement, product operations, or a similar builder/operator role.
  • •Hands-on experience building AI tools (prompt engineering, LLM-based workflows, agent frameworks like LangChain/CrewAI, or low-code/no-code automation such as Zapier/Make/Retool), not just using them.
  • •Strong workflow/process analysis skills to identify high-leverage automation opportunities and redesign processes.
  • •Ability to prototype with incomplete requirements and iterate from real user feedback before handing off.
  • •Strong stakeholder management and communication skills to train and drive adoption among non-technical users.
Experience:5+ years
Skills:Stakeholder managementCommunicationProcess analysisRapid prototypingAdoption enablement
Languages:English
Tech Stack:AILLMsPrompt engineeringAgent frameworksLangChainCrewAILow-code/no-codeZapierMakeRetoolPythonAPI integrationsVoCNPSCSAT

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn