Café Ambassador - Roseville Galleria

Discover Financial
United States
Workplace: OnsiteFull timeUSD 52,624 - 57,408 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 1+ yearsEducation: high_schoolSkills: ["Communication","Customer focus","Problem-solving","De-escalation","Adaptability"]

Act as the in-café face of Capital One by welcoming guests, connecting through genuine conversations, and guiding customers through mobile and digital banking tools. You’ll troubleshoot tech challenges, address complaints and escalated issues in line with compliance requirements, and support local events that promote financial health. The role requires staying agile on the floor, maintaining a welcoming culture, and collaborating to ensure an excellent guest experience.

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Discover Financial
Discover Financial
3 days ago

Café Ambassador - Roseville Galleria

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Act as the in-café face of Capital One by welcoming guests, connecting through genuine conversations, and guiding customers through mobile and digital banking tools. You’ll troubleshoot tech challenges, address complaints and escalated issues in line with compliance requirements, and support local events that promote financial health. The role requires staying agile on the floor, maintaining a welcoming culture, and collaborating to ensure an excellent guest experience.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Proactively engage with guests in a community café environment, serving as a banking guide rather than a barista.
  • •Share the value of products and services through genuine conversation without traditional sales goals.
  • •Guide customers through digital tools and troubleshoot mobile/tech issues.
  • •Host and support local events promoting financial health, aligned with program and partnership frameworks.
  • •Advocate for customers, resolve issues, handle complaints and escalations, and maintain a welcoming, inclusive environment.
Travel: Low travel

Pay and Benefits

Salary: USD 52,624 - 57,408 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability Insurance401kPaid LeaveParental LeaveEducation Assistance

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •2+ years of retail or customer-facing experience (preferred).
  • •Proficient in G-Suite (preferred).
  • •Strong written and oral communication skills (preferred).
Experience:1+ yearsBankingRetailCustomer service
Education:High School
Skills:CommunicationCustomer focusProblem-solvingDe-escalationAdaptability
Tech Stack:G-Suite

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn