Shopping Experience Team Leader | IKEA | Mall of Arabia (Cairo, EG)

Al Futtaim Group
Cairo
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3-5 yearsSkills: ["Communication","Leadership","Team management","Customer focus","Operational readiness"]

Ensure a joyful, welcoming, family-friendly shopping experience for IKEA Egypt visitors by understanding customer emotions and translating them into practical commercial actions. Lead and develop teams in-store, improve store layout and customer guidance communications, and support a multichannel shopping experience that builds brand loyalty. Manage customer satisfaction by optimizing waiting times, monitoring CSI, and maintaining compliance through audits and SOP reviews.

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FursaFursa
Al Futtaim Group
Al Futtaim Group
14 hours ago

Shopping Experience Team Leader | IKEA | Mall of Arabia (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Ensure a joyful, welcoming, family-friendly shopping experience for IKEA Egypt visitors by understanding customer emotions and translating them into practical commercial actions. Lead and develop teams in-store, improve store layout and customer guidance communications, and support a multichannel shopping experience that builds brand loyalty. Manage customer satisfaction by optimizing waiting times, monitoring CSI, and maintaining compliance through audits and SOP reviews.
Location: Cairo
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure a joyful, welcoming, family-friendly atmosphere for IKEA Egypt visitors and customers.
  • •Develop and implement customer communication throughout the shopping experience, supporting brand loyalty through multichannel experiences.
  • •Collaborate with stakeholders to enhance store layout and customer guidance communication.
  • •Receive and process customer payments (cash, check, credit cards, vouchers, automatic debits) following cash-handling SOPs.
  • •Monitor local customer satisfaction (CSI) and optimize waiting times while conducting audits for SOP and process compliance.

Key Requirements

  • •Experience in fast-paced commercial environments.
  • •Proficiency in managing and developing teams in retail settings.
  • •Excellent communication skills for customer and team interaction.
  • •Proficiency in computer literacy for operational tasks.
  • •3 to 5 years of customer service supervisory or managerial experience in Retail or Hospitality industries, preferably at IKEA.
Experience:3-5 yearsRetailHospitality
Skills:CommunicationLeadershipTeam managementCustomer focusOperational readiness

Company Brief

Al Futtaim Group
Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Bootstrapped
Headquarters: Dubai, United Arab Emirates
Glassdoor
Glassdoor: 3.6
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