Addepar

3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide hands-on IT support in a Mac-centric corporate environment, handling Apple and Windows devices, onboarding new hires, and maintaining SaaS platforms. Collaborate with global IT, support AV/live events, and contribute to knowledge base, asset management, and process improvements to keep day-to-day operations running smoothly.

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
•Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
•Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues
•Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
•Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage

Pay and Benefits

Salary: USD 32 - 40 hourly

Equity and Bonus:Equity

Key Requirements

•2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
•Troubleshoot a wide range of macOS, AV, and network issues
•Hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta
•Experience running and supporting live AV events and hybrid meetings
•Strong communication, documentation, and collaboration skills with a proactive, detail-oriented mindset

Experience:2-4 yearsIT

Skills:CommunicationProblem-solvingOrganizationDocumentationTeamwork

Languages:English

Tech Stack:Google WorkspaceSlackZoomOktaJamfMacOSWindows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Addepar

Provides a wealth management platform that aggregates, analyzes, and reports on complex financial data for advisors, family offices, and institutions to enable better investment decision-making and portfolio reporting.

Industry: Wealth Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Mountain View, United States

Founded: 2009

Website LinkedIn

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Addepar

3 months ago

IT Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Salt Lake City

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide in-person IT support to employees in the office, ensuring smooth day-to-day technology operations for employees and IT infrastructure
•Serve as an escalation point for complex technical issues, delivering advanced troubleshooting across both Mac and Windows environments
•Lead new hire technology onboarding, including running orientation sessions and proactively resolving setup issues
•Develop and maintain clear, user-friendly knowledge base documentation and internal guides to promote self-service and reduce support volume
•Administer and optimize key SaaS platforms such as Google Workspace, Slack, Zoom, Okta, and Jamf, identifying opportunities for improved configuration and usage

Pay and Benefits

Salary: USD 32 - 40 hourly

Equity and Bonus:Equity

Key Requirements

•2–4 years of experience supporting users in a Mac-centric corporate environment, with a working knowledge of Windows systems
•Troubleshoot a wide range of macOS, AV, and network issues
•Hands-on experience administering core platforms like Google Workspace, Slack, Zoom, and Okta
•Experience running and supporting live AV events and hybrid meetings
•Strong communication, documentation, and collaboration skills with a proactive, detail-oriented mindset

Experience:2-4 yearsIT

Skills:CommunicationProblem-solvingOrganizationDocumentationTeamwork

Languages:English

Tech Stack:Google WorkspaceSlackZoomOktaJamfMacOSWindows

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Addepar

Industry: Wealth Management

Company Size: Large (251 to 1,000 employees)

Growth: Established Company

Headquarters: Mountain View, United States

Founded: 2009

Website LinkedIn