Whatnot

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own relationships with early high-growth sellers on the live commerce marketplace. Serve as a trusted advisor, coach sellers to long-term success, and manage a portfolio to drive adoption, growth, and retention. Partner with Sales, Category, Product, Operations, and Support to share seller insights and improve outcomes using quantitative and qualitative data. Test new playbooks and tactics that enable step-change growth and faster learning across the team.

Location: Los Angeles, New York, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and nurture early seller relationships as a trusted advisor, navigating objections and providing personalized coaching.
•Manage a pipeline of high-growth sellers, driving sustainable adoption, growth, and retention with data-driven recommendations.
•Collaborate cross-functionally to share seller insights, advocate for seller needs, and articulate business and revenue impact.
•Use quantitative and qualitative data to diagnose seller issues and recommend actions that improve outcomes and team efficiency.
•Test new tactics, playbooks, and strategies to enable step-change seller growth and faster learning across teams.

Pay and Benefits

Salary: USD 113,000 - 155,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionChildcareParental LeaveWellness Stipend

Key Requirements

•Experience in a customer-facing or revenue-driving role where trust, urgency, and follow-through mattered.
•Strong selling and relationship-building skills, including navigating objections and motivating action.
•Customer instinct: listen closely, translate seller needs into practical guidance, and drive growth.
•High ownership and resourcefulness to ramp quickly, respond to changing priorities, and deliver immediate impact.
•Analytical judgment to use data to spot patterns, prioritize sellers, and turn insights into next steps.

Experience:E-commerceMarketplacesStartup

Skills:Relationship-buildingTrust-buildingProblem-solvingCommunicationAnalytical judgment

Company Brief

Whatnot

Whatnot is a live-stream shopping marketplace connecting sellers and collectors for trading cards, toys, and collectibles. The platform hosts live auctions and interactive streams, enabling creators and small businesses to sell directly to engaged communities.

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn

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Whatnot

1 month ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Los Angeles, New York, San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Develop and nurture early seller relationships as a trusted advisor, navigating objections and providing personalized coaching.
•Manage a pipeline of high-growth sellers, driving sustainable adoption, growth, and retention with data-driven recommendations.
•Collaborate cross-functionally to share seller insights, advocate for seller needs, and articulate business and revenue impact.
•Use quantitative and qualitative data to diagnose seller issues and recommend actions that improve outcomes and team efficiency.
•Test new tactics, playbooks, and strategies to enable step-change seller growth and faster learning across teams.

Pay and Benefits

Salary: USD 113,000 - 155,000 annually

Perks:Health InsuranceDentalVisionRemote WorkHome Office401kPensionChildcareParental LeaveWellness Stipend

Key Requirements

•Experience in a customer-facing or revenue-driving role where trust, urgency, and follow-through mattered.
•Strong selling and relationship-building skills, including navigating objections and motivating action.
•Customer instinct: listen closely, translate seller needs into practical guidance, and drive growth.
•High ownership and resourcefulness to ramp quickly, respond to changing priorities, and deliver immediate impact.
•Analytical judgment to use data to spot patterns, prioritize sellers, and turn insights into next steps.

Experience:E-commerceMarketplacesStartup

Skills:Relationship-buildingTrust-buildingProblem-solvingCommunicationAnalytical judgment

Company Brief

Whatnot

Industry: Online Marketplaces

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: United States

Founded: 2019

Website LinkedIn