Director of Customer Success

DealHub.io
Austin
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 4+ yearsSkills: ["People leadership","Execution mindset","Risk management","Mentoring","Executive stakeholder management"]

Lead and scale the Enterprise Customer Success function in a fast-growing B2B SaaS environment. Own the end-to-end enterprise customer journey—from onboarding through renewal—driving rapid time to value, successful go-lives, adoption, and long-term outcomes. Build executive relationships, enforce operational rigor with plans and risk management, establish success playbooks, mentor CSMs, and partner with Sales, Product, and Support on retention, renewals, and expansion.

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FursaFursa
DealHub.io
DealHub.io
9 hours ago

Director of Customer Success

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead and scale the Enterprise Customer Success function in a fast-growing B2B SaaS environment. Own the end-to-end enterprise customer journey—from onboarding through renewal—driving rapid time to value, successful go-lives, adoption, and long-term outcomes. Build executive relationships, enforce operational rigor with plans and risk management, establish success playbooks, mentor CSMs, and partner with Sales, Product, and Support on retention, renewals, and expansion.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Director level

Key Responsibilities

  • •Lead and scale the Enterprise Customer Success function and deliver complex enterprise onboarding and implementation projects with on-time, high-quality go-lives.
  • •Own the end-to-end enterprise customer journey from onboarding through renewal, ensuring time to value and long-term success.
  • •Build and maintain trusted executive relationships with senior customer stakeholders and provide executive visibility into customer health, risks, escalations, and outcomes.
  • •Establish and enforce enterprise customer success best practices, playbooks, and success frameworks.
  • •Mentor and coach CSMs, partner with Sales, Product, and Support for seamless customer experience, and actively drive retention, renewals, and expansion for enterprise accounts.

Key Requirements

  • •4+ years leading and mentoring Customer Success or implementation teams.
  • •8+ years of experience in Customer Success, Professional Services, Solutions Consulting, or Enterprise Implementations in B2B SaaS.
  • •Proven track record delivering complex enterprise onboarding projects.
  • •Strong technical understanding of SaaS platforms, integrations, APIs, data flows, and enterprise systems.
  • •Experience in revenue, billing, or sales motions with ability to operate strategically and hands-on.
Experience:4+ yearsB2B SaaSCustomer successEnterprise implementationsProfessional servicesSolutions consulting
Skills:People leadershipExecution mindsetRisk managementMentoringExecutive stakeholder management
Tech Stack:SaaSAPIs

Company Brief

DealHub.io
Provides an AI-powered quote-to-revenue platform (CPQ, DealRoom, subscription & usage billing) that automates and orchestrates pricing, quoting, contracts and revenue operations for enterprise GTM motions.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 2014
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor