Customer Support Specialist - CCS

Commerce Bancshares
Kansas City
Workplace: HybridFull timeUSD 19 - 24.5 hourlyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Customer focus","Critical thinking","Attention to detail","Adaptability","Teamwork"]

Assist lines of business by resolving low-to-medium complexity customer issues with a strong customer focus. Handle inbound calls, open and manage cases in Salesforce (Insight 360), and process account maintenance through internal applications. Provide technical support for security password resets, onboarding for new customers via Commerce Connections, and troubleshoot issues involving Clover POS hardware and related card/payment systems while documenting, verifying, and escalating missing data as needed.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
2 days ago

Customer Support Specialist - CCS

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Assist lines of business by resolving low-to-medium complexity customer issues with a strong customer focus. Handle inbound calls, open and manage cases in Salesforce (Insight 360), and process account maintenance through internal applications. Provide technical support for security password resets, onboarding for new customers via Commerce Connections, and troubleshoot issues involving Clover POS hardware and related card/payment systems while documenting, verifying, and escalating missing data as needed.
Location: Kansas City
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Resolve low to medium complexity customer issues with heightened customer focus.
  • •Answer inbound calls and provide a high level of customer service through multiple communication channels.
  • •Open, review, and resolve cases using case management and document inquiries in Salesforce (Insight 360).
  • •Perform account maintenance and provide technical support for security password resets.
  • •Research inquiries, determine next steps, verify and escalate missing data, and resolve issues involving Clover POS hardware and payment systems; perform other duties as assigned.

Pay and Benefits

Salary: USD 19 - 24.5 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalEducation Assistance

Key Requirements

  • •Associate’s degree or equivalent combination of education and experience.
  • •1+ year financial services or related experience.
  • •1+ years customer service experience.
  • •Ability to learn new processes quickly and apply critical thinking to resolve inquiries.
  • •Moderate proficiency with Microsoft Word, Excel, and Outlook.
Experience:1+ yearsFinancial services
Education:Associate's
Skills:Customer focusCritical thinkingAttention to detailAdaptabilityTeamwork
Tech Stack:SalesforceInsight 360Microsoft WordMicrosoft ExcelMicrosoft OutlookCommerce ConnectionsCloverTSYS mainframeTCI platform

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn