Senior Manager, Global Deal Desk

Coursera
United States
Workplace: OnsiteFull timeUSD 148,325 - 187,000 annuallyFunction: Revenue Operations (RevOps)Experience: 8+ yearsSkills: ["Commercial judgment","Data-driven decision-making","Leadership","Mentoring","Cross-functional collaboration"]

Lead and scale the global Deal Desk function for Enterprise Sales, guiding commercial governance, pricing practices, quote approvals, and complex deal structuring. Serve as a senior escalation point and trusted advisor to Sales leadership and executives. Partner cross-functionally with Revenue Operations, Finance, Pricing & Packaging, Legal, Deal Ops, and Product to improve operational efficiency, service levels, and evolve scalable commercial policies using analytics and Salesforce CPQ.

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FursaFursa
Coursera
Coursera
5 days ago

Senior Manager, Global Deal Desk

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Last checked: 22 hours agoStatus: Live

Job Summary

Lead and scale the global Deal Desk function for Enterprise Sales, guiding commercial governance, pricing practices, quote approvals, and complex deal structuring. Serve as a senior escalation point and trusted advisor to Sales leadership and executives. Partner cross-functionally with Revenue Operations, Finance, Pricing & Packaging, Legal, Deal Ops, and Product to improve operational efficiency, service levels, and evolve scalable commercial policies using analytics and Salesforce CPQ.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)
Seniority: Manager level

Key Responsibilities

  • •Lead and continuously evolve the global Deal Desk function, establishing commercial governance, pricing practices, and operational processes to support enterprise revenue growth.
  • •Develop and manage a global Deal Desk team (5–10 employees) providing commercial guidance, quote approvals, and complex deal structuring.
  • •Oversee daily Deal Desk operations to ensure timely resolutions, escalations, and internal service levels.
  • •Own Deal Desk reporting and KPIs (deal velocity, approval cycle time, pricing trends, discounting behavior, exception rates) to drive continuous improvement.
  • •Partner with cross-functional teams to refine quoting/approval operations and improve workflows in Salesforce CPQ and the broader commercial tech stack.

Pay and Benefits

Salary: USD 148,325 - 187,000 annually
Perks:Health InsuranceAnnual BonusRsus

Key Requirements

  • •8+ years of experience in Deal Desk, Revenue Operations, Commercial Operations, Sales Operations, Finance, Pricing, or a related commercial function.
  • •3+ years of experience leading and developing teams of 5–10 people.
  • •Experience as a business process owner working with Salesforce CPQ or comparable quote-to-cash systems, including quoting workflows, approval rules, and reporting.
  • •Experience with enterprise pricing strategy, discount governance, commercial approvals, and complex deal structuring in an Enterprise SaaS or subscription-based environment.
  • •Experience developing commercial policies, pricing frameworks, or governance models with Sales, Finance, and Legal stakeholders.
Experience:8+ yearsDeal DeskRevenue OperationsCommercial OperationsEnterprise SaaSB2B SaaSQuote-to-cashSubscription salesGlobal sales
Skills:Commercial judgmentData-driven decision-makingLeadershipMentoringCross-functional collaboration
Tech Stack:SalesforceSalesforce CPQExcelGoogle Sheets

Company Brief

Coursera
Operates an online learning platform offering MOOCs, professional certificates, and degree programs in partnership with universities and organizations worldwide, enabling learners and professionals to acquire new skills and credentials online.
Industry: EdTech
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Mountain View, United States
Founded: 2012
WebsiteLinkedIn