Zeelo

1 week ago

Associate Program Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Own day-to-day operational delivery for customer and operator programs across a portfolio of sites. Monitor on-time performance, incidents, and SLA adherence, run performance reviews, and lead root-cause analysis with corrective and preventative actions. Manage operator performance and compliance, drive stabilization and continuous improvement, and maintain accurate account/financial data in HubSpot while reporting site KPIs via dashboards. Partner with CSMs to feed operational insights into escalations.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Deliver service performance and experience outcomes across a portfolio of sites (on-time performance, incident management, SLA adherence).
•Conduct regular performance reviews with customers and operator partners to identify risks and escalate support.
•Lead root cause analysis and drive corrective and preventative actions through closure to eliminate recurrence.
•Manage operator performance and compliance, drive service stabilization, and identify operational optimization opportunities.
•Maintain accurate account and finance data in HubSpot and manage site-level KPIs through systems, automation, and dashboards.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kLearning BudgetMeal Allowance

Key Requirements

•Strong organizational skills with a structured, methodical approach.
•Demonstrated problem-solving with proactive issue resolution and follow-through.
•Comfort traveling to client sites and interacting with customers and operator partners.
•Ability to collaborate across internal teams (commercial, care, service delivery) to reach optimal solutions.
•Familiarity with CRMs (HubSpot), data visualization tools (Looker), and operational frameworks like root cause analysis and corrective/preventative actions.

Skills:Organizational skillsProblem-solvingCollaborationStakeholder managementData-driven decision making

Tech Stack:HubSpotLookerRoot Cause analysisCorrective and Preventative actionsDashboardsAutomation

Company Brief

Zeelo

Provides a managed Transportation-as-a-Service platform delivering employee and student shuttle programs using routing software, operator partnerships and rider apps to optimize safe, reliable and sustainable journeys across the UK, Ireland and North America.

Industry: Mobility Platforms

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor

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Zeelo

1 week ago

Associate Program Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 17 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Deliver service performance and experience outcomes across a portfolio of sites (on-time performance, incident management, SLA adherence).
•Conduct regular performance reviews with customers and operator partners to identify risks and escalate support.
•Lead root cause analysis and drive corrective and preventative actions through closure to eliminate recurrence.
•Manage operator performance and compliance, drive service stabilization, and identify operational optimization opportunities.
•Maintain accurate account and finance data in HubSpot and manage site-level KPIs through systems, automation, and dashboards.

Travel: Low travel

Pay and Benefits

Perks:Health Insurance401kLearning BudgetMeal Allowance

Key Requirements

•Strong organizational skills with a structured, methodical approach.
•Demonstrated problem-solving with proactive issue resolution and follow-through.
•Comfort traveling to client sites and interacting with customers and operator partners.
•Ability to collaborate across internal teams (commercial, care, service delivery) to reach optimal solutions.
•Familiarity with CRMs (HubSpot), data visualization tools (Looker), and operational frameworks like root cause analysis and corrective/preventative actions.

Skills:Organizational skillsProblem-solvingCollaborationStakeholder managementData-driven decision making

Tech Stack:HubSpotLookerRoot Cause analysisCorrective and Preventative actionsDashboardsAutomation

Company Brief

Zeelo

Industry: Mobility Platforms

Company Size: Medium (51 to 250 employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 3.9

Website LinkedIn Glassdoor